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Business Security and Automation

Support

Getting started

Access and Settings

  1. How to configure notifications for my Security and Automation service
  2. How to update the Security and Automation emergency contact list
  3. How to update the verbal passcode on my Security and Automation services
  4. How to add, change or delete access codes
  5. How to test my Security and Automation service

Web Portal access

  1. How to access the Security and Automation web portal
  2. Retrieve my login name or password
  3. How to download the Mobile app

Other

  1. How to acknowledge a trouble warning
  2. What do I need to do to move my Security and Automation services?

Functionalities

Security and Automation system

  1. How to arm or disarm my Security and Automation system
  2. How to bypass a sensor

Cameras and video recording

  1. How to set up recording schedules
  2. How to pause and resume a recording schedule
  3. How to view or download saved videos
  4. How to protect or delete video clips
  5. How to watch live video from the cameras
  6. How to adjust the motion detection settings of the cameras

Troubleshooting

  1. How to change my Security and Automation batteries
  2. What to do during an outage (power, Internet or phone)
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