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Alarm Panels

Reconnecting your Qolsys IQ 2 Panel to Wi-Fi

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How to use my Qolsys IQ Panel 2 security system

How to use the Qolsys IQ Panel 2

Arming in Stay mode

In Stay mode, you arm all doors and windows (securing the perimeter of your business) without activating interior motion detectors. 

  1. Press System Disarmed then press Arm Stay.
  2. The IQ Panel 2 arms immediately 

Turn entry delay off (not recommended in most cases)

When you turn off the entry delay (labelled “Instant Arming” on your panel), you will not get a countdown that gives you a few seconds to disarm when you enter your premise.  

  1. Press Arm Stay or Arm Away then press the right arrow.
  2. Press Entry Delay to turn it OFF then press Arm Stay or Arm Away.
    An alarm signal will now be sent to the central monitoring station instantly when a sensor is tripped).
  3. The IQ Panel 2 displays a countdown exit timer while arming.

Arming in Away mode

In Away mode, you arm all exterior doors and windows as well as interior motion detectors. 

  1. Press System Disarmed then press Arm Away.
  2. The IQ Panel 2 displays an exit delay timer before arming. 

Emergency panics

You can use emergency panic buttons to notify the Bell Security and Automation central monitoring station of different emergencies in your location. Emergency panics are used when you need immediate assistance. Below are the types of panics, an example of when you may want to use them and what each of them does. 

Police: Use when you need police assistance

When someone is attempting to break in.

By selecting police emergency panic, you’ll set off the alarm (perhaps scaring away the potential intruder) and notify us that you’re in an emergency that requires police response. We’ll contact you by either two-way voice or phone. We’ll also notify police of the emergency at your business and request immediate response.

Police (Silent Alarm): Use when you need police assistance but do not want to set off the alarm 

When someone dangerous is inside your business but you do not want to let the intruder know you’re there, or the intruder knows you’re there but they want to prevent you from notifying anyone.

By selecting the Police (Silent Alarm) emergency panic you will not set off the alarm (which would alert the person you have called for help) but we’ll still be notified that you’re in an emergency that requires police response. Two-way voice will be activated in “listen only” mode. No one in your business will be able to hear the operator in our central monitoring station but the operator will be able to listen and monitor the situation in case there is additional information that can be provided to the police response unit. At the same time, we’ll notify police of the emergency at your business and request immediate response. 

Fire:  Use when you need assistance from the fire department

If your business is on fire, gather everyone up to exit immediately. Don’t even take time to look for your mobile phone. On the way out, trigger a Fire emergency with two quick taps on your panel. 

By selecting the Fire emergency panic, you’ll set off the alarm (perhaps alerting someone who is still inside your business) and notify us that you’re in an emergency that requires a response from the fire department. We’ll contact you by either two-way voice or phone. If you do not respond, we’ll attempt to reach one of your key contacts. We then notify the fire department of the emergency at your business and request immediate response.

Auxiliary:  Use when you need medical assistance

When you’re hurt and unable to call out and alert others that you need help. Go to your system panel and set off the Auxiliary/Medical emergency panic.

By selecting Auxiliary/Medical emergency panic, you’ll set off the alarm (alerting others of an emergency) and notify us that there is a medical emergency at your business.We’ll contact you by either two-way voice or phone. We then notify the proper authorities of the situation at your business and request immediate response.

Auxiliary (Silent):  Use when you need medical assistance but don’t want to set off the alarm in your business.

When someone at your business is hurt and requires medical assistance. You’re with them and want authorities alerted but don’t want to make the situation more stressful for the injured person (which an alarm might do).

By selecting Auxiliary/Medical (Silent) emergency panic, you will not set off the alarm in your location but we’ll be notified that there is a medical emergency at your business. We’ll contact you by either two-way voice or phone. We then notify the proper emergency response centre of the situation at your business and request immediate response.  

Using emergency panics

1. Press the panic icon at the bottom right of the display then select Police, Fire or Auxiliary/Medical panic.

2. To silence the alarm, press Cancel then enter your user code. 

Unable to see live views of the camera on the Qolsys panel

First check to make sure that the feature has been enabled.

  1. Open a browser and log in to the Bell Security and Automation website.
  2. Click on Video, Settings then Stream video to security panel screen.
  3. Move sliders on cameras to the right to enable.
  4. On the Qolsys IQ Panel 2, swipe to camera display.
  5. Select a camera then click to enlarge. 

Antenna positioning for Qolsys panel (tabletop-mounted units)

Most panels are wall mounted (recommended). The following only applies if you requested your panel on a tabletop stand instead of having it mounted.

On a tabletop, it is recommended that your Qolsys panel be placed where the antenna is able to hang down the back of the table vertically as that is the best orientation. If this is not possible, straight out the back is best.

Bypassing a sensor

To bypass a sensor means to deactivate a security sensor (or zone) on your security system. If someone enters a bypassed area, the alarm will not sound off. You can still arm and secure your system in other areas.

There are a number of reasons to use the bypass function. You may want to leave a specific door or window open. It can also be useful when a sensor is not working (i.e., low battery). You could still arm the rest of your system until a technician can come fix the malfunctioning sensor.

To bypass a sensor:

    1. Press System Disarmed.
    2. Press the > arrow (to the right of the Arm Away icon) to expand the display.
    3. On the top right of the screen, press ALL. This will list your sensors.
    4. Select the sensors you’d like to bypass and press either Armed Stay or Armed Away.

Adding and deleting users

To add a user via the Qolsys IQ Panel 2:

  1. Press or swipe down the clock display at the top to open the settings tray then press Settings.
  2. Press Advanced Settings then enter the master code; this is the default code you selected when the IQ Panel 2 was installed.
  3. Press User Management then press the Add User button.
  4. Press Name, enter a name (up to 10 characters) then press the bottom-right keyboard icon.
  5. Press User Code, enter a user code then press the > button.
  6. Enter the user code again to confirm then press the > button.
  7. Under User Type, specify if this user can make changes to your alarm system.
    1. Select Master if you want this user to be able to make changes.
    2. Select Guest if you only want this user to arm and disarm your alarm system.
  8. Press Add User to finish then press the back arrow or Home to exit. 

To remove a user via the Qolsys IQ Panel 2:

  1. Press or swipe down the clock display at the top to open the settings tray then press Settings.
  2. Press Advanced Settings then enter the master code.
  3. Press User Management then press the trash icon by the user to delete.
  4. Press OK to confirm then press the back arrow or Home to exit.

Performing system tests

Tap the top portion of your Qolsys screen to access the Settings menu. Then select: 

  1. Settings
  2. Advanced Settings
  3. Enter your master code
  4. System Tests 

Wi-Fi test - Checks the IQ Panel 2’s connection to your network (router).

  • To perform a Wi-Fi test, press the Run button.
  • A successful test will result in a “pass” and indicates the date and time of the test along with connection speed. 

Note: If test fails, please check your Wi-Fi settings.

Sensor test - Shows the actual dBm signal strength of each sensor and graphs sensor events against the ambient noise floor of the environment.

  • The advanced sensor test shows a summary of each sensor paired to the panel along with the average dBm level, the last event’s dBm level and how many packets were received from the sensor.
  • Select the graph icon to the right of each sensor to view an individual sensor’s graphed signal strength in real time.
    • The green dots represent each state change or supervisory signal transmitted from a sensor to the panel.
    • The yellow line represents a dBm level where signal strength is poor and potential RF failures could occur. This line dynamically adjusts to 12 dBm above the ambient RF noise floor in the environment.
    • The red line represents a dBm level where signal strength is critical and RF failures are likely. This line dynamically adjusts to 6 dBm above the ambient RF noise floor in the environment. 

Z-Wave tests - Tests the connection between the panel and enrolled Z-Wave devices to ensure they are communicating properly.

  • To perform a Z-Wave Test, press the Run button. A successful test will result in a “pass” and indicates the date and time of the test. 

Note: If a test fails, relocate the device, change batteries and/or rediscover the network.

Cellular test - Tests the panel’s connection to the cellular network and monitoring station.

  • To begin the test press Start and watch for the results on the screen. 

Panel test - Runs through a complete test of the panel’s running processes.

  • Select Run to test one process at a time or Run All to test all processes. 

Note: Running all tests at once will sound the siren.

Using the Bluetooth feature

To set up Bluetooth disarming:

  1. Enable the Bluetooth discovery option in the Android or iPhone Bluetooth settings on your smartphone to allow the IQ Panel 2 to see the phone on the network.
  2. On the Qolsys panel, press or swipe down the clock display at the top to open the settings tray then press Settings.
  3. Press Advanced Settings then enter the master code; this is the default code you selected when the IQ Panel 2 was installed.
  4. Press Bluetooth Devices then press Settings.
  5. Check Bluetooth and Bluetooth Disarm (if not already checked) then press the back arrow to exit
  6. Press Add Phone.
  7. Select your smartphone from the list of visible devices to send a pairing request to the smartphone.
  8. The request should appear on the phone. Press OK to accept then Pair on the IQ Panel 2. Press OK to confirm.
  9. Your smartphone will appear under Paired Devices. Press Home to exit.

To remove a Bluetooth paired device:

  1. On the Qolsys panel, press or swipe down the clock display at the top to open the settings tray then press Settings.
  2. Press Advanced Settings then enter the master code; this is the default code you selected when the IQ Panel 2 was installed.
  3. Press Bluetooth Devices then press Delete Device.
  4. Check your smartphone from the list of devices and press Delete. Press OK to confirm.

To disable all Bluetooth disarming:

  1. On the Qolsys panel, press or swipe down the clock display at the top to open the settings tray then press Settings.
  2. Press Advanced Settings then enter the master code; this is the default code you selected when the IQ Panel 2 was installed.
  3. Press Bluetooth Devices then press Settings.
  4. Uncheck Bluetooth to turn off all Bluetooth communications.
    Or
    Uncheck Bluetooth Disarm to turn off Bluetooth disarming.
  5. When you’ve made your selection, press the back arrow to exit.
  1. Swipe left on the Qolsys IQ Panel 2’s home screen until you reach the Live Video Cameras page.
  2. If Live View is enabled, you’ll see your cameras listed on the right side of the screen.
  3. Select the camera to view.
  4. Press the play icon to view the live video stream from the selected camera.

Using Photo Frame

The IQ Panel 2 can be set to display digital photos when not in use. 

Changing Photo Frame settings

Tap the top portion of your Qolsys screen to access the Settings menu. Then select: 

  1. Photo Frame
  2. Photo Frame Settings 

In the Photo Frame settings section you can change the following: 

  • Duration - Sets how long each image will show before transitioning to the next image in the library (1, 2 or 5 minutes).
  • Effect - Lets you choose a transition effect between each image (fade to black, dissolve).
  • Shuffle - When enabled, displays pictures in either random or sequential order.
  • Display type - Lets you choose what to display on the screen when the panel is not in use (off, photo frame and weather clock)
  • Photo Frame start time - Lets you choose the amount of time to wait after the last press before starting the selected display type (5, 10, 15, 20, 25, or 30 minutes).
  • Nighttime mode start time - Determines the time when the display, voices or chimes shut down completely (to turn off the LCD, voices and/or chimes at night).
  • Nighttime mode end time - Determines the time when the display, voices or chimes “wake up” after sleeping (to turn the LCD, voices and/or chimes back on in the morning).
  • Nighttime mode settings - Lets you choose what the nighttime mode can control (display, voices and/or chimes). 

Load new images from SD card

To load new images, tap the top portion of your Qolsys screen to access the Settings menu. Then select: 

  1. Photo Frame
  2. Add Photos 

Steps to load new photos

  1. Load an SD card with photos that you’d like to display on the panel.
     

      Photo requirements:

  • JPEG
  • 1280 x 720 pixels (or less)
  •  No larger than 5 MB each
  •  No more than 20 images
  •  Saved in a folder entitled “Photos”
  1. Insert the SD card into the panel.

The card will slide all the way in. To remove, push gently and card will spring out.

  1. Open the Photo Frame app.
  2. Press Add Photos.
  3. Choose Replace All Photos or Add New Photos.
  4. Wait for the images to load.
  5. Once loaded, you can press Play to test. 

NOTE: Before removing the SD card, go to Settings, press SD Card and select Unmount.

Reconnecting your Qolsys IQ 2 Panel

Follow these steps to reconnect your Qolsys IQ 2 Panel.

  1. Swipe down on the screen of your panel to access the menu.

  2. Select Settings.

  3. Select Advanced Settings

  4. Enter your master user code.

  5. Select Wi-Fi.

  6. Select your business network, enter your Wi-Fi password and press connect.

  7. To confirm your Qolsys panel is now connected to your Wi-Fi, go back to the main screen on our panel and swipe right to the connections screen. Wi-Fi should now say “Connected.”

What to do during an outage (power, Internet or phone)

What happens when the power goes out?

What happens when the power goes out?

If the power goes out in your business, the alarm portion of your security system will continue to function on the backup battery for up to 24 hours. However, video devices will be offline as they do not have a battery backup.

What happens when the Internet goes out?

What happens when the Internet goes out?

The alarm portion of your security sensor does not rely on your business Internet and it will not be affected. If you have video devices, they will not be able to record events without the Internet. However, if you have a stream video recorder (SVR), the cameras set to record to the SVR will continue to record as long as both units are powered and are still connected to the local Wi-Fi network (assuming the router is still functional). You won’t be able to view the footage from the SVR until the Internet is operational.

What happens when the phone line goes down?

What happens when the phone line goes down?

If you’re on our cellular-based system, you don’t need to worry about phone line outages as the security system is not tied to it. If you’re unsure whether you have a cellular-based system, please contact us at 1 800 267-2001.