How to install Business Wi-Fi pods

You can use the Bell Business Wi-Fi app to install your pods if you subscribe to the Business Wi-Fi service from Bell and have a Giga Hub or a Bell Hub 2000 modem. Learn how to install and use the Bell Business Wi-Fi app.

If you have a Bell Hub 3000, you need to use the Bell Wi-Fi app.

Ensure your Business Wi-Fi pods are registered prior to installation.

To install your pods with a Giga Hub or Bell Hub 2000:

1. Search for Bell Business Wi-Fi in the app store for your mobile device.
2. Download and install the app.
3. Open the Bell Business Wi-Fi app and log in using your Business Self serve email and password.
4. Ensure Bluetooth is enabled on your device. The app uses Bluetooth to communicate with the pods during setup.
5. From the home page of the Bell Business Wi-Fi app, touch the Settings icon (top right). Scroll to and select Pods, then touch Set up new pods.
6. Plug the pods:
   • For the Giga Hub, plug the pods in power outlets around your business.
   • For the Bell Hub 2000, plug in the first pod into your modem with an Ethernet cable and plug the remaining pods in power outlets around your business. The empty hexagons indicate how many pods you can plug in.
7. Keep your mobile device near the pod as you plug it in and follow the instructions on-screen. The Bell Business Wi-Fi app will confirm when it's connected.

To install your pods with a Bell Hub 3000:

1. Search for Bell Wi-Fi in the app store for your mobile device.
2. Download and install the app.
3. Open the Bell Wi-Fi app and log in using your Business Wi-Fi pods username and password. Get help logging in to the Bell Wi-Fi app.
4. Ensure Bluetooth is enabled on your device. The app uses Bluetooth to communicate with the pods during setup.
5. From the Wi-Fi app, touch the Menu icon (bottom right).
6. Scroll down to the Access points section and touch Add a pod.
7. Follow the on-screen prompts to add your pod.
8. Plug your pod in a power outlet. If you have more pods, plug them around your business. The empty hexagons indicate how many pods you can plug in.
9. Keep your mobile device near the pod as you plug it in and follow the instructions on-screen. The Bell Wi-Fi app will confirm when it's connected.

Follow these installation tips for best performance:

• Keep your mobile device near the pod as you plug it in.
• Ensure Bluetooth is enabled on your device. The app uses Bluetooth to communicate with the pod during setup.
• If you have multiple pods, space them evenly.
  • Your pods work as a team, so they need to be close enough to communicate with one another. Try to space them evenly, no more than 10 to 14 metres apart.
• Install pods on interior walls
  • Ideally, place the pods along the interior walls separating the rooms rather than exterior walls.
• Keep the pods in the open
  • Wi-Fi signals travel through the air and generally weaken over distance, but their strength can also be affected by:
  • Building materials: Concrete or metal make it harder for the Wi-Fi signal to move freely, ultimately slowing down your Internet speed.
  • Appliances: Certain appliances, like microwaves, can interfere with the Wi-Fi signal, possibly slowing down your speed.
  • Ventilation: Pods should not be covered by furniture or placed in an electrical cabinet, where they can overheat and impact performance.
• Wait 24 hours for best performance
  • Bell Business Wi-Fi pods continuously optimize your network based on when and where your devices access the Internet in your business. This helps ensure they always get the strongest signal. After installing pods, or any time you unplug them, it may take up to 24 hours for the pods to complete the optimization process.

Good to know:

• Your device may not always connect to the pod that is closest to it. The network will determine the best connection based on a variety of factors, such as interference and traffic.
• While Bell Business Wi-Fi determines the best connection, sometimes devices need some help connecting. Turning your device’s Wi-Fi off and back on may solve performance issues.
• Note for users with Sonos speakers: it is recommended you wire one, and only one, Sonos speaker to one of your pods and keep the rest connected wirelessly. This will avoid having your Sonos speakers create their own network loop. It is also recommended to keep your Sonos speaker three feet away from the pod to avoid interference issues.
• If your pods have a poor connection to the modem pod, try moving them to different locations to see if this improves performance.