How to install Total Business Wi-Fi pods

You can use the Bell Wi-Fi app to install your pods if you subscribe to the Business Wi-Fi service from Bell. Learn how to install and use the Bell Wi-Fi app.

To install your pods:

Open the Bell Wi-Fi app and log in with your Total Business Wi-Fi pods username and password.
The first time you log in to the app, select Install pods. Or, if you’ve used the app before, select Menu > Network then Set up new pods.
Review the installation tips.
For the Giga Hub: plug the pods around your business.

For the Bell Hub 2000: plug in the first pod into your modem with an Ethernet cable and plug the remaining pods around your business. The empty hexagons indicate how many pods you can plug in.
Keep your mobile device near your pods as you plug them in. The Bell Wi-Fi app will confirm when they are connected.

Follow these installation tips for best performance:

Space the pods evenly

Your pods work as a team, so they need to be close enough to communicate with one another. Try to space them evenly, no more than 10 to 14 metres apart.

Install pods on interior walls

Ideally, place the pods along the interior walls separating the rooms rather than exterior walls.

Keep the pods in the open

Wi-Fi signals travel through the air and generally weaken over distance, but their strength can also be affected by:

Building materials: Concrete or metal make it harder for the Wi-Fi signal to move freely, ultimately slowing down your Internet speed.
Appliances: Certain appliances, like microwaves, can interfere with the Wi-Fi signal, possibly slowing down your speed.
Ventilation: Pods should not be covered by furniture or placed in an electrical cabinet, where they can overheat and impact performance.

Wait 24 hours for best performance

Bell Business Wi-Fi continuously optimizes your network based on when and where your devices access the Internet in your business. This helps ensure they always get the strongest signal. After installing pods, or any time you unplug them, it may take up to 24 hours for the pods to complete the optimization process.

Good to know:

Your device may not always connect to the pod that is closest to it. The network will determine the best connection based on a variety of factors, such as interference and traffic.
While Bell Business Wi-Fi determines the best connection, sometimes devices need some help connecting. Turning your device’s Wi-Fi off and back on may solve performance issues.
Note for users with Sonos speakers: it is recommended you wire one, and only one, Sonos speaker to one of your pods and keep the rest connected wirelessly. This will avoid having your Sonos speakers create their own network loop. It is also recommended to keep your Sonos speaker three feet away from the pod to avoid interference issues.
If your pods have a poor connection to the modem pod, try moving them to different locations to see if this improves performance.

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