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Using Wi-Fi on my Giga Hub modem

How to configure the guest Wi-Fi network on my Giga Hub modem


Devices connected to the guest Wi-Fi network can only connect to the Internet. Before you can enable the guest network, the primary network must be on. To find and manage your Wi-Fi network name (SSID) and password, you can use Bell Business Wi-Fi app or you can log in and access modem settings.

About the Guest zone in the Bell Business Wi-Fi app:

The Bell Business Wi-Fi app lets you create three separate Wi-Fi SSID zones (Secure, Employee and Guest) to add an extra layer of protection for your sensitive devices. Each SSID zone can have a unique password so you don’t have to give private information to guests. Get help to configure your Employee and Secure zones.

Guest zone

  • Access level: Connect to Internet only; no local network access. This protects sensitive information on devices in the Secure and Employee zones.
  • Meant for devices belonging to your customers, visitors and clients.
  • Your guests will use a custom login portal when connecting to the guest SSID. The guest portal can be customized with your company name, logo, and terms and conditions to provide a branded experience. Multiple login options are available for the guest portal so you are not required to set up a password.

To create and manage your guest Wi-Fi login portal:

  1. Open the Bell Business Wi-Fi app and log in with your Business Self serve email and password.
  2. Touch the settings gear icon on the top right of the page.
  3. Touch Guest Wi-Fi.
  4. If the guest SSID wasn’t set up during installation, turn on the Guest Wi-Fi enabled setting.
  5. Touch Set up guest login portal.
  6. Touch Business info to:
    • Upload your business logo from an image on your phone or from your company website.

      Tip: For the best results, upload an image with a transparent background.

    • Enter your business name.
    • Add footer text such as links to social media, your company website and your terms and conditions.
  7. Touch Login options to select the ways you’d like your customer to be able to connect to your Wi-Fi:
    • Connect for Free Wi-Fi – no guest authentication required
    • Connect with Passcode – requires the guest to enter a password you can set on this page
    • Connect with Email – requires the guest to provide an email address to connect
  8. Touch Advanced to:
    • Enable guest language selection
    • Change test colour
    • Change background colour
    • Add a redirect URL to your website
  9. To view your changes without publishing, touch Preview. To publish, touch Publish.

To configure in the modem settings:

  1. Open your web browser and visit bell.ca/mymodem or 192.168.2.1.
  2. Click on Manage my Wi-Fi.
  3. If prompted, enter the administrator password.

    Unless you’ve changed it, the password is the serial number located on the sticker on the back of the modem.

  4. Under the Primary Wi-Fi network heading, enter a network name (SSID) and password of your choosing.
  5. Click Save.

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