There are important limitations. Your Emergency Call and location information are not automatically sent to the nearest emergency response centre. You must inform anyone using the BTC Service about these limitations. The Emergency Call is first answered by a third-party operator. You must be ready to provide your location information to the operator who will then route the Emergency Call to the appropriate emergency response centre based on the information you provided. If you cannot speak, do not hang up. Bell makes available a portal in which you can verify and update your location. This location information will be transmitted to the operator who will then route the Emergency Call based on the address in the portal. This is why it is crucial that you keep your location information up-to-date in this portal.
You should always attempt to complete 9-1-1 emergency calls through the native dialer of your mobile device or from a landline. If you make a 9-1-1 call using your Bell Total Connect service from a mobile device in a location where the mobile signal strength is low and Wi-Fi signal is strong, turn off your mobile connection to ensure your 9-1-1 call is sent over Wi-Fi.
Note: If the mobile connection is not turned off, your device may keep searching for a mobile network, which will prevent your 9-1-1 call from being routed.
