Skip to main content

See Bell services and products for:

Main navigation

Business Internet support

My wireless device can’t connect to my Wi-Fi network

My wireless device can’t connect to my Wi-Fi network

If your device can’t connect to your Wi-Fi, try the following:

  • Check that Wi-Fi on your device is switched on.
    • Laptops and computers: look for a Wi-Fi switch on your screen or on the keyboard.
    • Other wireless devices: go to the settings to turn on Wi-Fi.
  • Check that your modem is set up correctly and that the lights are on and green or blue. To learn how, visit our Modem and Wi-Fi support page, select your modem and look for the step-by-step tutorial under “Modem setup”.
  • Restart your device.
  • Disconnect your device from the Wi-Fi network and reconnect it. To find your Wi-Fi network’s name and password, visit our Modem and Wi-Fi support page, select your modem and look for the step-by-step tutorial under “Wi-Fi”. Use these credentials when connecting to your Wi-Fi.
  • Remove or turn off devices that may interfere with the Wi-Fi signal (e.g. baby monitors, microwaves) or move closer to your modem.
  • Restart your modem. To learn how, visit our Modem and Wi-Fi support page, select your modem and look for the step-by-step tutorial under ‘Modem setup’.

Last updated: July 26, 2019