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My device says it is connected to the network, but I can’t browse the Internet

My device says it is connected to the network, but I can’t browse the Internet

  • If you’re using a wireless device, turn Wi-Fi off and turn it back on. If using an Ethernet cable to connect your device to the modem, unplug the cable and plug it back in.
  • Restart your device.
  • Restart your modem. To learn how, visit our Modem and Wi-Fi support page, select your modem and look for the step-by-step tutorial under ‘Modem setup’.
  • Ensure your Internet connection is working. For wireless connections, you can optimize your Wi-Fi speeds.
  • View more troubleshooting steps, including support for certain smartphones. You can also check the support site for your device manufacturer.

Last updated: July 26, 2019