Keep your business connected

At Bell, we strive to bring you the latest advancements in the telecommunications industry to enhance your connectivity. To support this, we are in the process of replacing our aging copper network with our newer 100% fibre-to-the-business network. With fibre to the business, you can take advantage of the world’s fastest Internet technology for all your connected devices. See if fibre to the business is available at your address.

Updated business customer repair policy

We are in the process of replacing our aging copper network with our newer 100% fibre-to-the-business network.

Over time, customers on our older network will need to transfer their business services to our newer network. Should you experience service issues, a repair will require you to transfer your services to our new fibre-to-the-business network.

There will be no charge for the appointment and no change to your Bell monthly billing as a result of the service transfer.

Bell sends letters to impacted customers advising them of the new repair policy.

Regional transfers to the fibre network

Our teams will contact you directly in advance of any network transfers scheduled for your area.

Please note, this means that effective the date communicated to you, we will be shutting down your current Bell business services on our copper network. If you do not take action by this date, your services will be disconnected and any Bell email, business phone number and saved voicemail messages may be lost. Connectivity to business security services may also be impacted. To avoid any service disruption, including 9-1-1 access, your current Bell business services need to be transferred to our newer 100% fibre-to-the-business network.

Please call us at 1 866 310-BELL (2355) to book an appointment to transfer your services. Note that our professional technician will handle all the required work outside and inside your business location(s). There will be no charge for the appointment and no change to your Bell monthly billing as a result of the service transfer.

What you need to know about your fibre transfer appointment

To prepare for your appointment, please ensure:

• The property manager or building owner can provide access to your building’s phone/IT room and authorization for inside wiring, if required, and that conduit is in place.
• Our technician has clear access to the outlets where you would like your services installed. There must be power to complete the installation.
• Any prohibitive construction on site has been completed.
• Someone from your business will remain on site for the duration of the installation appointment (approximately 4 to 8 hours). 
• If you already have a phone system, advise the supplier of the upcoming changes and ensure they are on site, if required.

How your existing services will be affected by the transfer to fibre

There will be no changes to your current service selections or to your Bell monthly billing as a result of the service transfer.

Internet

With this change, you can expect high performance from your Internet, including:

• Connectivity you can count on to keep your business running smoothly.
• Ultra-fast speeds with the world’s fastest Internet technology running straight to your business.
• High-quality video conferencing, seamless processing of transactions, ease of sharing large files and fast data backups.

Fibe TV

There will be no change to your Fibe TV service as a result of the transfer. You can use all the receivers you already have.

Business phone

There will be no changes to your Bell monthly billing or your current business phone number(s) as a result of the service transfer. You can expect:

• A network that delivers high reliability.
• Customizable solutions with a wide variety of features to choose from to fit your business’ needs.
• A connection you can count on that ensures your customers are always being heard with high voice and sound quality.
• The world’s fastest Internet technology for all your connected devices should you add Bell Business Internet in the future.

Your business phone service, including access to 9-1-1 emergency services, will not work during a power outage without a battery backup. Services that communicate using a phone line, such as a security system, may also not work in a power outage.

To maintain phone service during a power outage, you may need a battery backup, also known as an uninterrupted power supply (UPS), if one is not provided to you. You can purchase one from various retailers who sell electronics and related devices.

Learn more about a battery backup.

Satellite TV

The transfer will not have an impact on your existing Satellite TV service. Should you want to try Fibe TV in the future, a transfer to fibre will accelerate the installation process.

Business alarm systems

You may wish to contact your alarm or security system provider directly to confirm what a transfer to fibre means for you. Please note, to maintain service to your alarm system during a power outage, you will need a battery backup, also known as an uninterrupted power supply (UPS). You can purchase one from various retailers who sell electronics and related devices.

Learn more about a battery backup.

Transfer to fibre

You can call us at 1 866 310-BELL (2355) to book an appointment to transfer your services.