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Business Satellite TV Support

Receiver and remote controls

Why is my Wireless Receiver saying “Television signal has been lost”?

If your receiver displays this message, it is most likely that the Wireless Receiver Transmitter (VAP2500) has been disconnected or turned off.
When this occurs, you may see a red dot instead of a green signal indicator on your Wireless Receiver and the "Television signal has been lost" message will appear on all channels you try to tune to.
To fix the problem, follow the steps below:
1. Locate the Wireless Receiver Transmitter (VAP2500)
o The unit is most likely located near your Business Fibe Modem, and connected via an Ethernet connection.
2. Verify that the Transmitter is plugged into the Business Fibe modem via Ethernet cable and plugged into an AC outlet. Also, verify that the power switch on the back is set to the ON position.
When the Transmitter is connected via Ethernet and powered on, the signal to your Wireless Receiver should be restored automatically within a few minutes

Last updated: October 27, 2014