How to retrieve messages
Optional feature: Basic Line, Local Link package A
Included: Local Link package AX and BV
Not compatible: Local Link package B
You can find your phone line package and features under the Fixed Monthly Charges section of your bill. Learn more.
How to retrieve messages from your business.
To retrieve new messages from your business phone and you hear a broken dial tone:
- Dial *98 or 1198.
- Enter your password.
- Follow the prompts to retrieve your messages
How to retrieve messages from any phone.
- Dial your main business phone number.
- Wait for the voicemail to pick up.
- Dial 9 (administrative access).
- Enter your password when prompted.
Last updated: July 26, 2019
There is no intermittent dial tone or flashing light when I have Voicemail messages
Optional feature: Basic Line, Local Link package A
Included: Local Link package AX and BV
Not compatible: Local Link package B
You can find your phone line package and features under the Fixed Monthly Charges section of your bill. Learn more.
There are two causes for a missing intermittent dial tone or flashing light.
Messages have been listened to but not saved or deleted
Basic Line
- Dial *98 or 1198.
- Enter your password.
- Listen to all the messages and save or delete each of them.
Local Link packages A, AX and BV
- Dial 1 877 BELL-777 (1 877 235-5777).
- Select your language preference.
- Enter your 10-digit Bell Business phone number when prompted for a mailbox number.
- You will then hear your recorded name.
- Enter your password when prompted.
- Listen to all the messages and save or delete each of them.
Your Voicemail message notification function has been turned off. To reactivate this feature:
Basic Line
- Dial *98 or 1198.
- Enter your password.
- Press 4,1,1,3.
Local Link package A, AX and BV
- Dial 1 877 BELL-777 (1 877 235-5777).
- Select your language preference.
- Enter your 10-digit Bell Business phone number when prompted for a mailbox number.
- You will then hear your recorded name.
- Enter your password.
- Press 4,1,1,3.
