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Phone support

Phone doesn’t ring

Phone doesn’t ring

If your phone doesn’t ring when people call you, even though the caller hears ringing, try the following:

  1. Ensure the ringer volume on your phone is turned up.
  2. Unplug all your phones and devices from every phone jack on your line (phones, answering machines, fax machines, modems, splitters, etc.).
  3. Wait at least 60 seconds, then plug in a basic corded phone.
  4. Use your mobile phone to call your home phone or have someone else call. If your phone rings, plug in another device and then try calling again. If your phone rings, continue plugging in the rest of your devices, checking if the phone rings after each one.
  5. If your phone does not ring after plugging in a device, unplug it. It may be causing the problem and you should have it checked.
  6. Dial *73 or 1173 to cancel a Call Forward.

Note: If you have a phone system, contact your provider first to rule out your phone system.

Last updated: July 26, 2019

Noise on the line

If you hear noises such as static, clicking or radio interference on your phone line, try the following:

  1. Unplug all your phones and devices from every phone jack on your line (phones, answering machines, fax machines, modems, splitters, etc.).
  2. Wait at least 60 seconds, then plug in a basic corded phone.
  3. Listen for noise on your phone line. If the line sounds clear, plug in another device and then listen again. If the line remains clear, continue plugging in the rest of your devices, checking for noise after each one.
  4. If the noise returns after plugging in a device, unplug it. It may be causing the problem and you should have it checked.

Note: If you have a phone system, first contact your provider to eliminate the possibility that your phone system is the cause of the problem.

Last updated: July 26, 2019