What can I expect during the upgrade?
We will take care of setting up your account in the new portal (any changes you make to your account up to Aug 13th will be included).
If you have a voicemail, the default greeting will apply until you record a custom greeting.
Will I be notified about the service upgrade date?
Yes. You will receive a letter and an email with your service migration a couple weeks before. Upgrades will occur between September and October, 2018.
Will there be a service interruption during the upgrade?
Yes. The upgrade will occur between 10 pm and 4 a.m. EST on the scheduled date.
Do I need to do anything before the upgrade?
Yes. You need to make sure you have a valid email address in the existing portal.
Follow these steps:
- Log in to your Single Number Reach account.
- Go to My account.
- Click Account information.
- Change your email address if needed.
- Click OK.
If you have any voicemail or faxes saved in the current portal that you want to keep, you must save them on your computer.
For more details, visit the two questions related to this topic, available in the Features section.
Do I need to do anything after the upgrade?
Yes. After the migration is completed you have to :
Record a new voicemail message.
To ensure you receive all of your voice messages, you will need to activate and record a new greeting message.
Confirm your call routing settings.
Your call routing settings configured before May 13 will be transferred to the new portal. Changes made after this date may not be captured. Please login to the new portal to confirm your settings.