Landlocked by Landlines no More
Landlocked by Landlines no More
How seamless inter-device communication brings flexibility to your small business
Posted May 8, 2018
Small business owners know that the work doesn’t stop when they step outside the office. While leaving your desk to get things done is essential, missing calls while you’re out just isn’t an option. Too bad you can’t be in two places at once… or can you?
Since 2016, Bell has provided small businesses with an option to stay connected, be more productive, and never miss an opportunity. With Bell Total Connect your landline, smartphone, and computer work together so customers, partners, and employees can reach you in the same place, at any time.
Yet according to Marie-José Legros, Unified Communications and Senior Product Manager at Bell, not many small businesses know that this level of integration is available to them. “Based on customer calls and market research, this level of mobile integration is low for small businesses. In fact, we’re seeing that many SMBs still operate under two separate identities: wireline (landline) and wireless (smartphone).”
Legros attributes this low level of integration not to a lack of interest, but to a lack of overall awareness. “Our market research reveals that 60% of SMB owners are unfamiliar with the very concept of seamless communication integration. That said, once we take the time to explain the Bell Total Connect service offering to our customers, the majority are interested in signing up.”
Why is this such an attractive offer for small businesses? Seamless communication integration offers them a never-before-seen level of flexibility. “With Bell Total Connect, you can switch seamlessly from your smartphone to your landline during the same call, set-up chat services with employees across desktop and mobile apps (not to mention see their online availability), and even answer, makes calls and manage your calling features from anywhere in the world,” explains Legros.
According to Legros, the most popular features our customers choose to buy from our Bell Total Connect service are:
- Simultaneous Ring: set multiple devices to ring when your business number is called.
- Voicemail to Email: Stay organized with all your voice messages centralized to your inbox, easy to access and forward – no need to check your voicemail inbox to retrieve messages.
- Auto Attendant: Have your phone system automatically perform the role of receptionist by answering calls with a company greeting and giving inbound callers touch-tone options to navigate. You can record your own greeting or use the included menus and prompts.
- Hunt Group: Direct an incoming call to a designated group of employees for any member of the group to answer
“This level of customization, available at the individual and team level, reinforces consistency with customers and offers small businesses a single unified presence like never before.”
“Basically, we’re unshackling the small business owner. No more sitting around the office waiting for the phone to ring. Or worse still, having to pay someone else to sit around the office waiting for the phone to ring. Bell Total Connect brings all of your business devices together for one seamless communications experience, letting you increase efficiencies while never missing a call.”
Here’s a breakdown of exactly what Bell Total Connect can do for you:
A single unified presence
With a single number for all your business devices, it’s easy for customers, partners and coworkers to get in touch.
Work the way you want – on any device
Switch seamlessly between your desk phone, smartphone and computer without missing a beat.
No opportunity goes unanswered
Flexible, easy-to-use call management features like Find Me & Follow Me, Hunt Group and Simultaneous Ring ensures every call reaches you, wherever you are.
Big Business capabilities now available for small business
Take advantage of features like Virtual Phone System and let Bell take care of all the hardware and network maintenance, while you focus on running your business.
Learn more about Bell Total Connect here.
You may also like...
Efficiency boosters: Tools to help your business run better
Learn moreHow mobile does your business need to be?
Learn moreWhat tech skills do you need to have as a business owner?
Learn moreThe five Ws of cybersecurity for small businesses
Learn moreHow to optimally price your products and services
Learn morePaying for clicks: Does it work?
Learn moreWhich technology is right for your business?
Learn moreHow to market your business cost-effectively
Learn MoreHow an Advanced Phone System Helps Small Businesses Succeed
Learn more5 Tips to Increase your sales
Learn moreWhich Internet speed works best for your business?
Learn moreReliability Reigns King (Reliability impact on small business)
Learn more5 Ways to Leverage Social Media
Learn moreTop Telco Mistake Small Businesses Make
Learn moreThe importance of online security for SMBs
Learn more- Based on total number of phone subscribers in Canada.