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Calling for Microsoft Teams

Count on Bell's extensive network for high-quality voice calls through Microsoft Teams

Elevate your team’s collaboration with Bell powering Microsoft Teams. Built on Canada's fastest and most reliable 5G network1 and one of the country's largest SIP trunking networks, Bell provides nationwide voice coverage, exceptional call quality and network resilience.

Our Microsoft-certified experts provide comprehensive support, including end-user training. Additionally, our professional services team can optimize your Teams experience, from straightforward migrations to complex enterprise strategies. Bell gives you integrated support across your entire Microsoft ecosystem, including Microsoft 365® and Microsoft® Azure.

Bell Calling for Microsoft Teams solutions

Teams Phone Mobile
One number, all devices
Operator Connect
Simplifying Calling on Microsoft Teams
Bell Direct Routing
Control Teams calling on your terms
Empower your workforce with one number across all Teams devices

Teams Phone Mobile seamlessly integrates your Bell mobile number, letting users make and receive business calls through a single number on any Teams-enabled device. Whether on a mobile phone, laptop, desktop or tablet, employees stay connected with a professional calling experience – anytime, anywhere.

Reliable mobile calling on Canada’s fastest 5G network

Leverage Bell’s industry-leading 5G network for crystal-clear voice calls wherever your team works.

Make your Bell mobile number your single business identity

Make and receive calls, access voicemail, transfer calls, check status updates, view unified call logs and record calls from any device using Microsoft Teams.

AI-powered calling with Microsoft 365 Copilot

Enhance productivity with advanced AI features like live call summarization, available as add-ons through Microsoft 365 Copilot.

Enterprise-grade security and compliance

Enforce centralized security policies, including call recording for auditing, corporate branding and consistent caller ID across mobile phones and Teams.

Microsoft-certified experts for implementation and ongoing support.

Benefit from an integrated Bell and Microsoft Help Desk: we’ll coordinate handling, troubleshooting and resolution across both Bell and Microsoft.

Enabling full Microsoft Teams integration

Streamline workflows and boost team productivity by combining mobile numbers, chat, meetings and collaboration.

Supporting a growing mobile workforce

Let employees use a single business number across all Teams-enabled devices, ensuring seamless connectivity whether in the office, at home or on the go.

Enforcing business policies and compliance

Apply consistent security and compliance policies across mobile devices and Teams to safeguard sensitive business communications.

Enhancing business continuity

Stay connected by dynamically switching to the best connectivity option on any device.

Businesses supporting hybrid workforces will implement Teams Phone Mobile so employees can use one unified business number across all devices. This enhances flexibility and responsiveness as calls ring on every device, ensuring important calls are never missed, and employees can receive calls without needing to launch the Teams app. Seamless connectivity improves overall communication efficiency, reduces call-related delays and helps maintain strong customer relationships, regardless of employee location.
Empower your workforce with one number across all Teams devices

Teams Phone Mobile seamlessly integrates your Bell mobile number, letting users make and receive business calls through a single number on any Teams-enabled device. Whether on a mobile phone, laptop, desktop or tablet, employees stay connected with a professional calling experience – anytime, anywhere.

Reliable mobile calling on Canada’s fastest 5G network

Leverage Bell’s industry-leading 5G network for crystal-clear voice calls wherever your team works.

Make your Bell mobile number your single business identity

Make and receive calls, access voicemail, transfer calls, check status updates, view unified call logs and record calls from any device using Microsoft Teams.

AI-powered calling with Microsoft 365 Copilot

Enhance productivity with advanced AI features like live call summarization, available as add-ons through Microsoft 365 Copilot.

Enterprise-grade security and compliance

Enforce centralized security policies, including call recording for auditing, corporate branding and consistent caller ID across mobile phones and Teams.

Microsoft-certified experts for implementation and ongoing support.

Benefit from an integrated Bell and Microsoft Help Desk: we’ll coordinate handling, troubleshooting and resolution across both Bell and Microsoft.

Enabling full Microsoft Teams integration

Streamline workflows and boost team productivity by combining mobile numbers, chat, meetings and collaboration.

Supporting a growing mobile workforce

Let employees use a single business number across all Teams-enabled devices, ensuring seamless connectivity whether in the office, at home or on the go.

Enforcing business policies and compliance

Apply consistent security and compliance policies across mobile devices and Teams to safeguard sensitive business communications.

Enhancing business continuity

Stay connected by dynamically switching to the best connectivity option on any device.

Businesses supporting hybrid workforces will implement Teams Phone Mobile so employees can use one unified business number across all devices. This enhances flexibility and responsiveness as calls ring on every device, ensuring important calls are never missed, and employees can receive calls without needing to launch the Teams app. Seamless connectivity improves overall communication efficiency, reduces call-related delays and helps maintain strong customer relationships, regardless of employee location.
Flexible, cost-effective voice and collaboration with Microsoft Teams

Let your employees make and receive Public Switched Telephone Network (PSTN) calls directly through the Microsoft Teams collaboration platform. Enjoy seamless, high-quality voice communications by integrating Microsoft Teams with Bell’s extensive SIP trunking network – one of the largest in Canada.

Choose from flexible deployment options to meet your unique needs:

  • As a service (cloud-based): A fully managed solution requiring no additional equipment or upfront investment, enabling rapid deployment and predictable monthly costs.
  • On premises: For businesses seeking greater control, customize your telephony infrastructure and call routing with on-premises or cloud-hosted Session Border Controllers (SBCs).
Business continuity with Remote Call Forwarding and site survivability

Redirect inbound calls seamlessly in the rare event of a Microsoft Teams outage, maintaining uninterrupted communication. With the on-premises option, ensure individual sites continue to have PSTN access with Survivable Branch Applications (SBAs).

Expert support for seamless migration

Our professional services team offers phased migrations to Microsoft Teams from various unified communications platforms, ensuring a smooth transition designed to your business needs.

Cost-efficient and predictable performance

With the as-a-service option, connect your Microsoft Teams platform via Bell’s virtual Session Border Controllers (vSBCs) without the need for additional hardware or upfront costs, simplifying budgeting with predictable monthly expenses.

Support emergency services with enhanced 9-1-13 (optional)

Define policies for enabling enhanced emergency services for assigned users, specify the numbers for emergency calls and determine how those calls are routed.

Resilient, geo-redundant infrastructure

Bell’s Operator Connect leverages our 99.999% geo-redundant SIP core with built-in failover and overflow rerouting to prevent service outages and help you stay connected to the PSTN.

High-quality voice communications

Enjoy seamless integration of Microsoft Teams with Bell’s SIP trunking network, delivering crystal-clear voice calls nationwide with broad coverage supported by three Microsoft Azure Peering Service (MAPS) links and four data centres across Canada.

Unlimited calling and wide reach

Maximize communication efficiency and control telephony costs with Bell's SIP trunking. Enjoy unlimited voice calling and usage within Bell's network, which reaches 95% of the population and approximately 98% of all businesses across Canada.

Integrate Microsoft Teams with other unified communication platforms

Direct Routing on premises allows businesses to manage single or multiple unified communications platforms. It also supports custom call routing within the SBC for hybrid calling (internal extension dialling) between Teams and traditional private branch exchanges.

Enable cloud-based PSTN connectivity

Direct Routing as a service offers a hassle-free, hardware-free way to connect Teams to the PSTN, ideal for businesses wanting to avoid capital expenditures.

Ensure infrastructure control and customization

Direct Routing on premises provides flexibility for businesses prioritizing management of telephony infrastructure and custom call routing policies, with options for on-premises or cloud-hosted SBCs.

A large Canadian enterprise facing challenges with outdated telephony and limited IT resources chooses Bell Direct Routing as a service. This modernizes their collaboration platform, allowing thousands of users to make crystal-clear calls via Teams. The company also benefits from an easy-to-use portal to manage users and call routing, simplifying administration and reducing IT overhead.
Flexible, cost-effective voice and collaboration with Microsoft Teams

Let your employees make and receive Public Switched Telephone Network (PSTN) calls directly through the Microsoft Teams collaboration platform. Enjoy seamless, high-quality voice communications by integrating Microsoft Teams with Bell’s extensive SIP trunking network – one of the largest in Canada.

Choose from flexible deployment options to meet your unique needs:

  • As a service (cloud-based): A fully managed solution requiring no additional equipment or upfront investment, enabling rapid deployment and predictable monthly costs.
  • On premises: For businesses seeking greater control, customize your telephony infrastructure and call routing with on-premises or cloud-hosted Session Border Controllers (SBCs).
Business continuity with Remote Call Forwarding and site survivability

Redirect inbound calls seamlessly in the rare event of a Microsoft Teams outage, maintaining uninterrupted communication. With the on-premises option, ensure individual sites continue to have PSTN access with Survivable Branch Applications (SBAs).

Expert support for seamless migration

Our professional services team offers phased migrations to Microsoft Teams from various unified communications platforms, ensuring a smooth transition designed to your business needs.

Cost-efficient and predictable performance

With the as-a-service option, connect your Microsoft Teams platform via Bell’s virtual Session Border Controllers (vSBCs) without the need for additional hardware or upfront costs, simplifying budgeting with predictable monthly expenses.

Support emergency services with enhanced 9-1-13 (optional)

Define policies for enabling enhanced emergency services for assigned users, specify the numbers for emergency calls and determine how those calls are routed.

Resilient, geo-redundant infrastructure

Bell’s Operator Connect leverages our 99.999% geo-redundant SIP core with built-in failover and overflow rerouting to prevent service outages and help you stay connected to the PSTN.

High-quality voice communications

Enjoy seamless integration of Microsoft Teams with Bell’s SIP trunking network, delivering crystal-clear voice calls nationwide with broad coverage supported by three Microsoft Azure Peering Service (MAPS) links and four data centres across Canada.

Unlimited calling and wide reach

Maximize communication efficiency and control telephony costs with Bell's SIP trunking. Enjoy unlimited voice calling and usage within Bell's network, which reaches 95% of the population and approximately 98% of all businesses across Canada.

Integrate Microsoft Teams with other unified communication platforms

Direct Routing on premises allows businesses to manage single or multiple unified communications platforms. It also supports custom call routing within the SBC for hybrid calling (internal extension dialling) between Teams and traditional private branch exchanges.

Enable cloud-based PSTN connectivity

Direct Routing as a service offers a hassle-free, hardware-free way to connect Teams to the PSTN, ideal for businesses wanting to avoid capital expenditures.

Ensure infrastructure control and customization

Direct Routing on premises provides flexibility for businesses prioritizing management of telephony infrastructure and custom call routing policies, with options for on-premises or cloud-hosted SBCs.

A large Canadian enterprise facing challenges with outdated telephony and limited IT resources chooses Bell Direct Routing as a service. This modernizes their collaboration platform, allowing thousands of users to make crystal-clear calls via Teams. The company also benefits from an easy-to-use portal to manage users and call routing, simplifying administration and reducing IT overhead.
Seamlessly connect Microsoft Teams to the PSTN without hardware

Bell Operator Connect integrates Microsoft Teams with Bell’s extensive and reliable SIP trunking network – one of the largest in Canada – to connect your calls directly to the Public Switched Telephone Network (PSTN), helping minimize Internet hops and optimizing call quality. By eliminating the need for on-premises telephony hardware, you modernize your communications in the cloud while maintaining exceptional call quality and reliability.

Simplified user management for calling

Leverage our integration with Microsoft Teams to efficiently upload, provision and assign numbers in the Microsoft Teams Admin Centre.

Dynamic emergency calling

9-1-1 calls made through Microsoft Teams include the user’s address entered in Teams.2 This eliminates the need to update addresses in a separate 9-1-1 portal.

Resilient, geo-redundant infrastructure

Prevent service outages and help stay connected to the PSTN. Bell’s Operator Connect leverages our 99.999% geo-redundant SIP core with built-in failover and overflow rerouting.

High-quality voice communications

Enjoy the seamless unification of Microsoft Teams within Bell’s SIP trunking network, delivering crystal-clear voice calls nationwide supported by three Microsoft Azure Peering Service (MAPS) links and four data centres within Canada.

Unlimited calling and wide reach

Maximize communication efficiency and control telephony costs with Bell's SIP trunking. Enjoy unlimited voice calling and usage within Bell's network, which reaches 95% of the population and approximately 98% of all businesses across Canada.

Microsoft-certified experts for implementation and ongoing support

Benefit from an integrated Bell and Microsoft Help Desk: we’ll coordinate handling, troubleshooting and resolution across both Bell and Microsoft.

Enable fully managed cloud calling

Ideal for hassle-free, cloud-based voice services fully integrated with Microsoft Teams – no need to manage complex telephony infrastructure or hardware.

Standardize calling and collaboration on one platform

Reduce the burden on IT teams with a single platform for easy deployment and management of calling and collaboration.

Prioritize business continuity and disaster recovery

Allows uninterrupted voice communications – even during network disruptions or outages – by leveraging Bell’s geo-redundant infrastructure with built-in failover and overflow rerouting.

A company modernizing from aging on-premises infrastructure will adopt Bell Operator Connect to reduce IT complexity and hosting costs. By leveraging Bell’s geo-redundant SIP network across multiple data centres, the company benefits from uninterrupted connectivity, lesser reliance on desk phones, and lowered operational expenses – all while improving call quality and user experience.
Seamlessly connect Microsoft Teams to the PSTN without hardware

Bell Operator Connect integrates Microsoft Teams with Bell’s extensive and reliable SIP trunking network – one of the largest in Canada – to connect your calls directly to the Public Switched Telephone Network (PSTN), helping minimize Internet hops and optimizing call quality. By eliminating the need for on-premises telephony hardware, you modernize your communications in the cloud while maintaining exceptional call quality and reliability.

Simplified user management for calling

Leverage our integration with Microsoft Teams to efficiently upload, provision and assign numbers in the Microsoft Teams Admin Centre.

Dynamic emergency calling

9-1-1 calls made through Microsoft Teams include the user’s address entered in Teams.2 This eliminates the need to update addresses in a separate 9-1-1 portal.

Resilient, geo-redundant infrastructure

Prevent service outages and help stay connected to the PSTN. Bell’s Operator Connect leverages our 99.999% geo-redundant SIP core with built-in failover and overflow rerouting.

High-quality voice communications

Enjoy the seamless unification of Microsoft Teams within Bell’s SIP trunking network, delivering crystal-clear voice calls nationwide supported by three Microsoft Azure Peering Service (MAPS) links and four data centres within Canada.

Unlimited calling and wide reach

Maximize communication efficiency and control telephony costs with Bell's SIP trunking. Enjoy unlimited voice calling and usage within Bell's network, which reaches 95% of the population and approximately 98% of all businesses across Canada.

Microsoft-certified experts for implementation and ongoing support

Benefit from an integrated Bell and Microsoft Help Desk: we’ll coordinate handling, troubleshooting and resolution across both Bell and Microsoft.

Enable fully managed cloud calling

Ideal for hassle-free, cloud-based voice services fully integrated with Microsoft Teams – no need to manage complex telephony infrastructure or hardware.

Standardize calling and collaboration on one platform

Reduce the burden on IT teams with a single platform for easy deployment and management of calling and collaboration.

Prioritize business continuity and disaster recovery

Allows uninterrupted voice communications – even during network disruptions or outages – by leveraging Bell’s geo-redundant infrastructure with built-in failover and overflow rerouting.

A company modernizing from aging on-premises infrastructure will adopt Bell Operator Connect to reduce IT complexity and hosting costs. By leveraging Bell’s geo-redundant SIP network across multiple data centres, the company benefits from uninterrupted connectivity, lesser reliance on desk phones, and lowered operational expenses – all while improving call quality and user experience.

Explore our calling solutions for Microsoft Teams

Bell expands Microsoft collaboration with Teams Phone Mobile for Canadian businesses

Learn more

Related resources

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How digital transformation enhanced member and agent experience while cutting costs and improving efficiency.
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Insights for supporting the collaboration needs of the modern workplace
Explore the reality of using a cloud-based collaboration platform to accommodate work teams.
Read blog post
Making the shift: Why it’s time to move away from legacy voice systems and into the cloud
How cloud-based solutions offer better ways to collaborate.
Read blog post

Learn more from a Bell representative

Request a call back

Why choose Bell for Microsoft Teams voice solutions

World‑class network
The Bell network provides the reliability, speed and low latency to run Microsoft applications anywhere, on any device.4
Reliable voice performance
With geo‑redundant points of presence across Canada, the Bell network delivers high voice quality backed by industry‑leading service‑level agreements.
An experienced Microsoft partner
Bell is a designated Microsoft Solution Partner for Modern Work, and Azure Digital and App Innovation.
Wide reach
Connect to the PSTN from virtually anywhere through one of the country’s largest SIP trunking networks, reaching 95% of the population and about 98% of all businesses.

Solutions you may also be interested in

Microsoft 365

Get the latest email, web conferencing, instant messaging, and document-sharing tools, delivered over Canada’s largest voice and data network.

Professional services

Get help from our experts to implement and optimize the voice and communications solutions that are best suited for your business.

Limitations apply when dialling 9-1-1; see bell.ca/emergencyservicelimitations.
Microsoft, Microsoft 365® and Microsoft® Azure are trademarks of the Microsoft group of companies.
  1. Based on a third-party score (Global Wireless Solutions OneScore) calculated using Bell wireless 5G network testing in Canada against other national wireless networks from April 12, 2023, to October 27, 2023.
  2. Bell Operator Connect includes support for Dynamic 9-1-1. When a user dials 9-1-1, the user’s address information entered in Microsoft Teams is embedded into the SIPT header and sent to the central answering point. In Canada, the CRTC still treats dynamic 9-1-1 as basic 9-1-1, meaning the agent will still confirm the user’s location verbally before routing the call to the correct PSAP. The address passed through Teams will only be referenced if the caller is unable to speak.
  3. When you have access to E9-1-1 and dial 9-1-1 (“Emergency Call”), the Emergency Call is handled in the same manner as emergency calls dialled from the traditional wireline phone service i.e., your Emergency Call and your corporation’s address at which the 9-1-1 caller’s work station is located (“Service Address”) are automatically sent to the nearest emergency response centre to dispatch help. Learn more about emergency services availability and limitations.
  4. Applies to areas where Bell provides network services in Canada and internationally through Bell’s global partner networks.