When you do not subscribe to E9-1-1 from Bell or another service provider, limitations apply with regard to Emergency Calls. In such cases, VoIP 9-1-1 applies. "VoIP 9-1-1" means your Emergency Call and location information are not automatically sent to the nearest emergency response centre. You must inform anyone using Bell SIP Trunking and Direct Routing services about these limitations. The Emergency Call is first answered by a third-party operator. You must be ready to provide your location information verbally to the operator who will then route the Emergency Call to the appropriate emergency response centre based on the information you provided.
Bell SIP Trunking and Direct Routing services include a web portal which you may use to input and update as needed the most likely address and location information for telephone numbers provided with Bell SIP Trunking and Direct Routing services. Due to the nature of SIP Trunking and Direct Routing, correlation between a telephone number and the address and location of the end-user is not always possible. You are solely responsible for providing the correct address and location information via the web portal which may be used by the emergency response centre if the 9-1-1 caller is unable to identify his location. If you do not provide the correct address and location information, emergency services may be dispatched to the wrong address. In such cases, Bell and its suppliers are not liable for any and all claims or actions arising out of any such misrouted 9-1-1 calls.