Contact Centre Solutions

Elevate experiences for customers and agents with cloud contact centre solutions

Consistently deliver seamless, high-quality experiences for customers and employees alike with cloud contact centre solutions from Bell. Transform your operations with AI-powered features and advanced analytics while ensuring your agents are equipped to offer data-driven customer service.

Explore our contact centre solutions

Why Bell is better for contact centre solutions

Leading partnerships

Partnering with market leaders1 in CCaaS and AI technologies, we help you get the most out of your contact centre – from migrating services to the cloud to leveraging AI tools.

Our experience is your advantage

With 200+ experts and over 25 years of experience, Bell implements and manages cloud and AI solutions for some of the largest contact centres in Canada, including our own.

End-to-end contact centre services

In addition to designing, developing and deploying comprehensive solutions, Bell provides end-to-end professional and managed services, including 24/7 support, staff augmentation, employee training, strategy development and secure payment handling.

Superior network performance

Ultra-fast speed2 and low latency over Canada’s largest voice and data network3 provide a powerful, resilient backbone for your cloud-based contact centre.

Our partners

Leverage the latest technologies and provide the experiences your customers expect with solutions built in collaboration with our industry-leading partners.
Google Cloud logo

Google Cloud Contact Center AI offers a leading collection of artificial intelligence (AI) and machine learning (ML) capabilities to enhance cloud contact centre solutions.

Genesys logo

Genesys helps enterprises deliver unique, personalized customer experiences with optimal connectivity across teams, tools, and interactions.

NICE logo

NICE offers CXone, a leading CX platform that helps businesses deliver effortless, consistent and personalized digital-first experiences.

8 by 8 logo

8x8 integrates voice, video, chat and API solutions in one communication platform that connects people and boosts their productivity no matter where they are. 

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  1. Based on Gartner® Magic Quadrant for Contact Center as a Service.
  2. Based on a third-party score (Global Wireless Solutions OneScoreTM) calculated using wireless network testing in Canada against other national wireless networks of combined data, voice, reliability and network coverage. Visit bell.ca/mobilenetwork.
  3. Based on total number of Internet service customers in Canada.