Bell Total Connect packages and features

This guide introduces you to the features available with the Bell Total Connect Talk package. For step-by-step instructions on how to use the features, please see our interactive guides.
Note: Some features may not be supported by all device types.
Call Display
View the caller’s name and number before answering.
Call Forward All Calls
Redirect all incoming phone calls to another number, such as a mobile phone. To activate, Dial *72 and then enter the phone number where you want to redirect calls, followed by the pound sign (#). You can also select the Call Forward Always option on your desk phone.
Call Forward No Answer
Redirect incoming phone calls to another number, such as a mobile phone, when a call is not answered. To activate, Dial *92 and then enter the phone number where you want to redirect calls. You can also select the Call Forward No Answer option on your desk phone.
Call Forward Busy
Redirect incoming phone calls to another number, such as a mobile phone, when the line is busy. To activate, Dial *90 and then enter the phone number where you want to redirect calls. You can also select the Call Forward Busy option on your desk phone.
Call Hold
Place a call on hold whereby the connection is not terminated but no verbal communication is possible until the call is removed from hold.
Call Pickup
Ensure a quick call answer. The administrator can create groups and allow any member of the group to answer.
Call Transfer
Transfer a call to a specified destination through either a consultative transfer or a blind transfer.
Call Waiting
Turn on Call Waiting for all calls placed. To activate, dial *43 or select it in the web portal.
Do Not Disturb
When the Do Not Disturb feature is active, your phone will not ring and all calls will go directly to a busy feature such as voicemail. To activate, dial *78 or select the Do Not Disturb option on your desk phone.
Hotelling
Make or receive calls from any phone set that has been designated by the administrator as a hotelling workstation. This can be done by temporarily assigning that phone set to your own phone number in the web portal.
Last Number Redial
Redial the last number you called. You are only allowed to redial calls to call types in the outgoing calling plan. To activate, dial *66 or through the call history on your desk phone.
Multiple Call Arrangement
In conjunction with Shared Call Appearance, this feature allows a designated group to manage multiple outgoing and incoming calls simultaneously using one assigned number. If a colleague in your group is using the line but you need to call or answer someone else using the same line, you can do so even though the line is already in use - ensuring calls are never missed.
Out of Service Call Forward
Forward incoming calls to a pre-established number when your device is not available (in the case of a power outage or equipment failure). To activate, dial *94 or enable it in the web portal.
Shared Call Appearance
Incoming calls ring on designated colleagues’ phones, as well as your own, using a shared number, ensuring your customers’ calls are always answered by whoever is available in the group.
Speed Dial 8
Designate a single-digit code for up to eight telephone numbers you dial most often. To activate, dial *74 and then enter the speed-dial digit (2 through 9) to assign to the party you want to call.
Three-Way or Six-Way Calling
Host a conference call with up to five additional calling parties. Your company administrator can activate the Three-Way or Six-Way calling feature setting per user.
Web Portal
Manage all your telephony features anywhere with an Internet connection.

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