Customer loyalty begins in your contact centre
How your business can benefit from Bell Contact Centre solutions
Get trusted advice for improving your contact centre
Our team provides best-in-class contact centre services to businesses across Canada. We have the expertise to help you design, develop and deploy a contact centre that’s best for your business model – so you can get the strongest return on your investment.
Improve operational efficiency
We help you take advantage of the latest technologies and implementation strategies to cut costs, eliminate complexity and ensure your contact centre meets your business objectives.
Receive dedicated support from highly qualified specialists
With Bell, you get a 24/7 single point of contact for your contact centre, providing high-quality support whenever it’s needed. We can also take on the day-to-day management so you can focus on your customers and your business.
Explore our contact centre solutions
Build a better contact centre with Bell
As a Canadian leader in contact centre services, we can help you deliver the experience your customers demand by providing your business with everything from solution design and technology integration to 24/ 7 bilingual support.
We incorporate among the latest contact centre technologies, making it easy to implement an omnichannel strategy that helps keep you connected to your customers anywhere, anytime and on any device.
Bell Contact Centre services include:
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Technology and solution integration
Enhance your contact centre with interactive voice response (IVR), computer telephony integration (CTI), CRM integration, omnichannel routing and more. We also provide the tools to analyze data in real time to optimize your workforce strategy and continuously improve your operations.
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Consulting
Our consultants can help define your customer experience strategy, determine remote worker requirements, track agent performance, identify areas of improvement and eliminate inefficient processes.
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Design and implementation
Our team will develop a contact centre solution customized to your specific customer experience vision and strategy. We can also help you integrate the right technologies, processes and training.
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Managed services and support
With managed services from Bell, our ITIL-certified experts will help maintain your contact centre equipment and applications so you can focus on your day-to-day business operations
Deliver an exception experience from the cloud
Bell On Demand Contact Centre is a subscription-based service designed for businesses with up to 1,000 agent seats. It enables employees to work anytime, anywhere without the need for additional specialized on-premises infrastructure or software.
Your business can easily scale and redeploy agents in real time – simply paying for the capacity you use. And with automatic updates, you get access to the latest versions and features.
Bell On Demand Contact Centre gives you:
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Rapid customer contact resolution
Ensure calls are directed to the right agents faster with blended routing across voice, email and chat, along with automated call distribution (ACD) for skill-based routing. You also get computer telephony integration (CTI), integrated voice response (IVR), CRM look-up and more.
-
Real-time reporting
Manage your resources for maximum efficiency and productivity with full visibility into your contact centre operations. In addition to current agent activity and load, you can view real-time reports for queues, service level alerts and detailed and aggregated agent reports.
-
Full-featured administration
Our online portal has everything you need to manage and monitor your contact centre’s performance, including call recordings, queue configuration, self-serve web configuration management and more.
-
Optimized agent performance
Maximize agent efficiency with powerful performance monitoring and analytics features such as call recording, screen captures, live monitoring, agent evaluations, speech transcription and detailed reporting. Plus, the easy-to-use workforce management feature helps ensure you’ve got the right agents in the right place at the right time.
Build a better contact centre with Bell
As a Canadian leader in contact centre services, we can help you deliver the experience your customers demand by providing your business with everything from solution design and technology integration to 24/ 7 bilingual support.
We incorporate among the latest contact centre technologies, making it easy to implement an omnichannel strategy that helps keep you connected to your customers anywhere, anytime and on any device.
Bell Contact Centre services include:
-
Technology and solution integration
Enhance your contact centre with interactive voice response (IVR), computer telephony integration (CTI), CRM integration, omnichannel routing and more. We also provide the tools to analyze data in real time to optimize your workforce strategy and continuously improve your operations.
-
Consulting
Our consultants can help define your customer experience strategy, determine remote worker requirements, track agent performance, identify areas of improvement and eliminate inefficient processes.
-
Design and implementation
Our team will develop a contact centre solution customized to your specific customer experience vision and strategy. We can also help you integrate the right technologies, processes and training.
-
Managed services and support
With managed services from Bell, our ITIL-certified experts will help maintain your contact centre equipment and applications so you can focus on your day-to-day business operations
Deliver an exception experience from the cloud
Bell On Demand Contact Centre is a subscription-based service designed for businesses with up to 1,000 agent seats. It enables employees to work anytime, anywhere without the need for additional specialized on-premises infrastructure or software.
Your business can easily scale and redeploy agents in real time – simply paying for the capacity you use. And with automatic updates, you get access to the latest versions and features.
Bell On Demand Contact Centre gives you:
-
Rapid customer contact resolution
Ensure calls are directed to the right agents faster with blended routing across voice, email and chat, along with automated call distribution (ACD) for skill-based routing. You also get computer telephony integration (CTI), integrated voice response (IVR), CRM look-up and more.
-
Real-time reporting
Manage your resources for maximum efficiency and productivity with full visibility into your contact centre operations. In addition to current agent activity and load, you can view real-time reports for queues, service level alerts and detailed and aggregated agent reports.
-
Full-featured administration
Our online portal has everything you need to manage and monitor your contact centre’s performance, including call recordings, queue configuration, self-serve web configuration management and more.
-
Optimized agent performance
Maximize agent efficiency with powerful performance monitoring and analytics features such as call recording, screen captures, live monitoring, agent evaluations, speech transcription and detailed reporting. Plus, the easy-to-use workforce management feature helps ensure you’ve got the right agents in the right place at the right time.
Why Bell is better for contact centres
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