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Deliver a better customer experience with Bell

Customer loyalty begins in your contact centre

Contact centre channels are evolving to support the way customers interact with businesses. Bell can help your business make those experiences great. Our flexible cloud and premises-based contact centre solutions let you choose the model that best meets your needs. Get access to the latest technologies and strategies to reduce costs, boost agent efficiency and exceed your customers’ expectations.

How your business can benefit from Bell Contact Centre solutions

Expert advice

Increased efficiency

Dedicated support

Explore our contact centre solutions

Build a better contact centre with Bell

As a Canadian leader in contact centre services, we can help you deliver the experience your customers demand by providing your business with everything from solution design and technology integration to 24/ 7 bilingual support.

We incorporate among the latest contact centre technologies, making it easy to implement an omnichannel strategy that helps keep you connected to your customers anywhere, anytime and on any device.

Bell Contact Centre services include:

  • Technology and solution integration

    Enhance your contact centre with interactive voice response (IVR), computer telephony integration (CTI), CRM integration, omnichannel routing and more. We also provide the tools to analyze data in real time to optimize your workforce strategy and continuously improve your operations.

  • Consulting

    Our consultants can help define your customer experience strategy, determine remote worker requirements, track agent performance, identify areas of improvement and eliminate inefficient processes.

  • Design and implementation

    Our team will develop a contact centre solution customized to your specific customer experience vision and strategy. We can also help you integrate the right technologies, processes and training.

  • Managed services and support

    With managed services from Bell, our ITIL-certified experts will help maintain your contact centre equipment and applications so you can focus on your day-to-day business operations

Deliver an exception experience from the cloud

Bell On Demand Contact Centre is a subscription-based service designed for businesses with up to 1,000 agent seats. It enables employees to work anytime, anywhere without the need for additional specialized on-premises infrastructure or software.

Your business can easily scale and redeploy agents in real time – simply paying for the capacity you use. And with automatic updates, you get access to the latest versions and features.

Bell On Demand Contact Centre gives you:

  • Rapid customer contact resolution

    Ensure calls are directed to the right agents faster with blended routing across voice, email and chat, along with automated call distribution (ACD) for skill-based routing. You also get computer telephony integration (CTI), integrated voice response (IVR), CRM look-up and more.

  • Real-time reporting

    Manage your resources for maximum efficiency and productivity with full visibility into your contact centre operations. In addition to current agent activity and load, you can view real-time reports for queues, service level alerts and detailed and aggregated agent reports.

  • Full-featured administration

    Our online portal has everything you need to manage and monitor your contact centre’s performance, including call recordings, queue configuration, self-serve web configuration management and more.

  • Optimized agent performance

    Maximize agent efficiency with powerful performance monitoring and analytics features such as call recording, screen captures, live monitoring, agent evaluations, speech transcription and detailed reporting. Plus, the easy-to-use workforce management feature helps ensure you’ve got the right agents in the right place at the right time.

Build a better contact centre with Bell

As a Canadian leader in contact centre services, we can help you deliver the experience your customers demand by providing your business with everything from solution design and technology integration to 24/ 7 bilingual support.

We incorporate among the latest contact centre technologies, making it easy to implement an omnichannel strategy that helps keep you connected to your customers anywhere, anytime and on any device.

Bell Contact Centre services include:

  • Technology and solution integration

    Enhance your contact centre with interactive voice response (IVR), computer telephony integration (CTI), CRM integration, omnichannel routing and more. We also provide the tools to analyze data in real time to optimize your workforce strategy and continuously improve your operations.

  • Consulting

    Our consultants can help define your customer experience strategy, determine remote worker requirements, track agent performance, identify areas of improvement and eliminate inefficient processes.

  • Design and implementation

    Our team will develop a contact centre solution customized to your specific customer experience vision and strategy. We can also help you integrate the right technologies, processes and training.

  • Managed services and support

    With managed services from Bell, our ITIL-certified experts will help maintain your contact centre equipment and applications so you can focus on your day-to-day business operations

Deliver an exception experience from the cloud

Bell On Demand Contact Centre is a subscription-based service designed for businesses with up to 1,000 agent seats. It enables employees to work anytime, anywhere without the need for additional specialized on-premises infrastructure or software.

Your business can easily scale and redeploy agents in real time – simply paying for the capacity you use. And with automatic updates, you get access to the latest versions and features.

Bell On Demand Contact Centre gives you:

  • Rapid customer contact resolution

    Ensure calls are directed to the right agents faster with blended routing across voice, email and chat, along with automated call distribution (ACD) for skill-based routing. You also get computer telephony integration (CTI), integrated voice response (IVR), CRM look-up and more.

  • Real-time reporting

    Manage your resources for maximum efficiency and productivity with full visibility into your contact centre operations. In addition to current agent activity and load, you can view real-time reports for queues, service level alerts and detailed and aggregated agent reports.

  • Full-featured administration

    Our online portal has everything you need to manage and monitor your contact centre’s performance, including call recordings, queue configuration, self-serve web configuration management and more.

  • Optimized agent performance

    Maximize agent efficiency with powerful performance monitoring and analytics features such as call recording, screen captures, live monitoring, agent evaluations, speech transcription and detailed reporting. Plus, the easy-to-use workforce management feature helps ensure you’ve got the right agents in the right place at the right time.

Why Bell is better for contact centres

Canada’s largest network

Get the ultra-fast speed and low latency your contact centre needs over Canada’s largest voice and data network.

End-to-end support

Our team can help design, implement and manage the contact centre solution that best fits your needs, backed by 24/7 support.

Exceptional reliability

With security and redundancy built into our network, we provide a 99.999% uptime guarantee, ensuring your contact centre solutions are always available.

Leader in innovation

We invest more than $3 billion each year in our network to ensure you can always count on Bell for unparalleled speed, performance and reliability.

Solutions you may also be interested in

Bell Total Connect

Our hosted IP telephony and unified communications service has the performance, reliability and scalability you need to stay connected.

Managed infrastructure services

Enhance the performance of your phone system with Bell remotely monitoring and managing your entire voice network.

Learn more from your Bell representative.

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