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Contact Centre Professional Services

Realize your customer experience vision with Bell professional services for contact centres

Great customer service boosts business performance, and transforming your contact centre to deliver high-quality experiences consistently takes time and expertise. Bell’s professional services team can help every step of the way, from facilitating your business’s cloud migration and digital transformation to designing and deploying a leading contact centre solution tailored to your needs.

How your business can benefit from our professional services for contact centres

Custom solutions
Agnostic approach
Comprehensive services
Broad expertise
Proven experience

Explore our contact centre professional services

Customer success planning
Business assessment
Custom implementation
Bell colleagues celebrating after designing and deploying a winning contact centre solution for their client.
Develop a winning contact centre transformation strategy

Discover how to optimize your contact centre by working with our expert consultants. We’ll review your existing contact centre performance, strategy, technology and processes, then offer detailed recommendations and a roadmap for reaching your goals.

Our customer success planning includes strategic advisory services and business transformation optimization.

Bell colleagues assessing the client's organization to understand their contact centre functions.
Identify contact centre requirements for your unique business goals

Gain a deeper understanding of your contact centre functions and how to improve them with a complete organizational assessment. This includes a review of your processes, customer journey and how your contact centre contributes to your business goals.

Our team can help define the experience you want to offer, then implement a customized solution to make it real.

Bell employee defining the strategy to implement cloud-based solutions for the client’s business.
Complete your digital transformation journey with cloud contact centres

Lay the foundation to enable a cloud-based contact centre leveraging AI, omnichannel customer and employee experiences. From defining your strategy and assessing impacts on legacy systems to implementing cloud-based solutions and providing post-transformation support, our team can help define the experience you want to offer, then implement a customized solution to make it real.

Why Bell is better for contact centre solutions

Leading partnerships

Partnering with market leaders1 in CCaaS and AI technologies, we help you get the most out of your contact centre – from migrating services to the cloud to leveraging AI tools.

Our experience is your advantage

With 200+ experts and over 25 years of experience, Bell implements and manages cloud and AI solutions for some of the largest contact centres in Canada, including our own.

End-to-end contact centre services

In addition to designing, developing and deploying comprehensive solutions, Bell provides end-to-end professional and managed services, including 24/7 support, staff augmentation, employee training, strategy development and secure payment handling.

Superior network performance

Ultra-fast speed2 and low latency over Canada’s largest voice and data network3 provide a powerful, resilient backbone for your cloud-based contact centre.

Solutions you may also be interested in

Collaboration professional services

Partner with Bell to design and deploy leading collaboration solutions that empower your teams to connect and stay productive wherever they are.

Cloud professional services

Work with our team to design and deliver hybrid, multi-cloud solutions that drive value for your business.

Learn more from a Bell representative

Request a call back
  1. Based on Gartner® Magic Quadrant for Contact Center as a Service.
  2. Based on a third-party score (Global Wireless Solutions OneScoreTM) calculated using wireless network testing in Canada against other national wireless networks of combined data, voice, reliability and network coverage. Visit bell.ca/mobilenetwork.
  3. Based on total number of Internet service customers in Canada.