Glossary of terms and definitions
- Access
- means a portion of the network from the Bell Canada POP to the Customer’s Site(s) up to and including the SIP.
- Autonomous System (AS) Number
- means a unique number assigned to a public Autonomous System. This number is used in both the exchange or exterior routing information between any adjoining Autonomous Systems and as an identifier of the Autonomous System itself.
- Asymmetrical Digital Subscriber Line (ADSL)
- means a modem technology that converts existing twisted-pair telephone lines into access paths for high-speed communications of various sorts.
- Atlantic Region
- means the Provinces of New Brunswick, Nova Scotia, Prince Edward Island and Newfoundland and Labrador.
- Bell Measured Trouble Ticket
- means the process by which Bell tracks to resolution a trouble as reported either by Customer or Bell’s monitoring system.
- BID over Microwave
- uses microwave link(s) to backhaul communication traffic.
- BID ADSL
- For this Service option,
- The Customer is responsible for providing and maintaining an ADSL compatible telephone line (independent of any digital switching or terminating equipment);
- In the event that a re-seller owns the Customer’s telephone line, the Customer must have the owner (re-seller) sign a Letter of Authorization;
- The Customer acknowledges that the signing of this Service Schedule does not guarantee Service availability, as Service limitations may only be determined during the provisioning process. In the event that Service cannot be provided, Bell will notify the Customer and this Service Schedule will be terminated immediately, at no cost to the Customer; and
- The Customer authorizes Bell to perform the configuration of the subscriber line and network facilities; the installation of requisite network equipment arising from the request for ADSL service; maintenance and repair activities with respect to the requested ADSL service.
- BID Optical Ethernet (BID OE)
- For this Service option, the following choices are available for the Customer to choose from:
- Burstable: The Service is burstable up to the maximum bandwidth (in Mbps or Gbps) identified in Section 3, if this option is chosen.
- Burstable Shared: The Service is burstable to up to the maximum bandwidth (in Mbps or Gbps) identified in Section 3, if this option is chosen.
- Fixed: The Service is FIXED and cannot burst above the subscribed bandwidth.
- Fixed Shared: The Service is FIXED and cannot burst above the subscribed bandwidth.
- Reserved: The service is RESERVED.
- Reserved Shared: The service is RESERVED.
- BID T1
- For this Service option, the Customer must define the committed information rate (CIR) at one of the following speeds: 1.5Mbps or 3.0Mbps. In order to expedite provisioning Bell does not perform facility check when probability of facilities being not available is low. Customer acknowledges and agrees that the Service is provided subject to the availability of suitable equipment and facilities and that additional construction charges may be applicable. In the event additional construction charges are necessary, Bell shall notify Customer of the same and Customer may either (i) agree to the payment of the additional charges or; (ii) terminate this Service Schedule. There shall be no termination charges if the Customer terminates this Service Schedule pursuant to this provision.
- Border Gateway Protocol (BGP)
- [Is a protocol for exchanging routing information between gateway hosts (each with its own router) in a network of autonomous systems. BGP is often the protocol used between gateway hosts on the Internet. The routing table contains a list of known routers, the addresses they can reach, and a cost metric associated with the path to each router so that the best available route is chose.
- Conduit
- means a tube or duct for enclosing wires or cable consistent with any and all electrical and building codes or local regulations.
- Downtime
- means the unavailability of one or more Network Logical Paths based on a Bell Measured Trouble Ticket.
- Excluded Downtime
- means (i) Scheduled Maintenance and Unscheduled Emergency Maintenance, (ii) Downtime not reported to Bell, (iii) Downtime which does not affect Customer’s Service (e.g. routing of Customer traffic), (iv) Downtime caused by an Event of Force Majeure, (v) Downtime that results from any actions or omissions of the Customer or Customer’s end users of the Service or other third parties, (vi) Downtime that results from Non-Bell Provided Equipment or equipment and software of third parties, and (vii) Downtime where Bell is not provided prompt access to Customer’s Site to address the trouble.
- Internet Protocol (IP) Address
- a number that identifies each sender or receiver of information that is sent in packets across the Internet. It can be in version 4 (IPv4) or version 6 (IPv6).
- Mean Time To Repair (MTTR)
- means the total duration of all SLA trouble tickets averaged over a single calendar month for all applicable Bell Measured Trouble Tickets. It is the duration in time between Bell’s detection of a failure or Customer notification of unavailability of Service and the re-establishment of that Service. It is calculated monthly in accordance with the following formula:
MTTR=
Total Outage Time (Downtime - Excluded Downtime) minutes
Total number of Bell Measured Trouble Tickets per calendar month - Microwave antenna
- is a device that receives and sends microwaves by focusing the emissions into a beam.
- Microwave link/hop
- is a point to point communication connection between fixed locations using radio waves.
- Multi-Homing Connection
- means a network that is connected to 2 (two) or more Internet Service Providers.
- Network Availability (Core)
- means the measurement of the average availability across Bell’s core network, measured over a period of one calendar month calculated pursuant to the formula described below. An out-of-service condition begins when identified by Bell’s Operations Centre or the Customer notifies Bell and ends when the Service is returned to the Customer in normal working condition.
Network Availability (Core) =
Total eligible time in calendar month - Outage Time (Total Downtime - Excluded Downtime) in month per Bell Measured Trouble Tickets
Total eligible time in calendar month - Outage Time
- means Total Downtime less Excluded Downtime (both measured in minutes) per calendar month.
- Pole
- is a support that a Microwave antenna can be securely affixed to.
- POP (Bell Canada Point of Presence)
- is a serving Central Office (CO) with Provider Edge (PE) equipment installed in it.
- Scheduled Maintenance
- means maintenance on the Service performed by Bell during the maintenance window(s) set out in Section 4(c) or otherwise agreed by the parties.
- Service Credit
- means those credits owing to Customer in accordance with section 4(a) of this Service Schedule.
- Shared access
- is a logical separation of two distinct services (Business Internet Dedicated and Ethernet Inter-networking) on the same physical access ie: Ethernet.
- SIP (Service Interface Point)
- means the points of demarcation and specifically the Bell Ethernet ports facing the Customer on the Bell owned terminating equipment.
- Site Availability
- means the measurement as a percentage of time over the calendar month of the availability of either the wireline BID OE service or the Wireless Backup service at a particular serving location to transmit to, and receive data from, Bell’s Core Network calculated pursuant to the formula described below. Site Availability only applies to a site that has both BID OE as primary and Wireless Backup.
Site Availability =
Total eligible time in calendar month - Outage Time (Total Downtime - Excluded Downtime) in month per Bell Measured Trouble Tickets opened against that site
Total eligible time in calendar month - Static IP Address
- means an address that is permanently assigned on the Internet.
- T1 (1.544mbps) megabit per second
- means a technology access operating at 1.544 megabit per second.
- Total Downtime
- means the total aggregated Downtime per calendar month.
- Unscheduled Emergency Maintenance
- means any maintenance activities performed in the Bell network as a result of a Threat or an Emergency. A Threat is defined as a situation or condition that would not normally cause an outage to a Customer but introduces a very low risk to services or may lead to a brief service interruption. Examples include optical cable splicing, contractor working near Bell fibre cables or applying a required software upgrade from an equipment vendor.
- Wireless Backup
- means the optional service delivered over a wireless network and used as a backup to the primary wireline managed BID OE service.