Make great customer service your big selling point
Go above and beyond with leading cloud contact centre solutions
Thriving businesses are built on great customer experiences. That means fast and effective service delivered on customers’ terms: whatever time, channel or device suits them best.
Contact centre solutions from Bell offer everything you need to deliver a seamless, high-quality experience at every stage of every customer’s journey. Our scalable, cloud-based platforms eliminate the need for on-site infrastructure while supporting complex workforce management needs with advanced analytics and AI.
How your business can benefit from Bell contact centre solutions
Explore our cloud contact centre solutions
Deliver personalized connections with AI-powered tools
A unified, all-in-one cloud-based platform, this solution is suited for organizations with more complex contact centre needs or with existing Genesys on-premises infrastructure looking to move their contact centre to the cloud with ease.
Genesys Cloud CX from Bell allows for hybrid workstyles for agents and enhances customer engagement with parallel experiences across channels. Highly customizable, the platform can work within your voice environment and integrate efficiently with a large number of systems and third-party solutions.
Create better experiences with a cloud-based contact centre
Future-proof your contact centre operations on a cloud-based solution that is scalable to your business needs. NICE InContact CXone – Powered by Bell enables hybrid workstyles for agents and enhances customer engagement with seamless experiences across channels.
This is a fully-integrated, AI-driven solution on an open cloud foundation that covers the full range of routing needs, from simple deployments to complex ones with multiple queues.
Solution details
Move to a cloud contact centre quickly
This subscription-based service offers an accelerated path to a cloud contact centre, supporting key channels such as inbound voice, email, chat and Interactive Voice Response (IVR). Your business can easily scale and redeploy agents in real time, simply paying for the capacity you use. And with automatic updates, you get access to the latest features at your fingertips.
Easy to use and configure, Bell ODCC requires minimal training and no certifications while elevating your contact centre experience for employees and customers alike.
Solution details
Leverage a cutting-edge suite of AI solutions for contact centre transformations
Supported by professional services expertise, Google Cloud Contact Center AI from Bell (Google Cloud CCAI) is a managed solution that leverages generative AI-infused technology to enable intelligent customer and agent experiences.
Providing rich conversational experiences and analytics, Google Cloud CCAI offers scalability and flexibility that can be added to existing contact centre environments and to cloud contact centres of any size. This can help organizations improve agent and customer experiences, driving efficiencies and growth.
Solution details
Deliver personalized connections with AI-powered tools
A unified, all-in-one cloud-based platform, this solution is suited for organizations with more complex contact centre needs or with existing Genesys on-premises infrastructure looking to move their contact centre to the cloud with ease.
Genesys Cloud CX from Bell allows for hybrid workstyles for agents and enhances customer engagement with parallel experiences across channels. Highly customizable, the platform can work within your voice environment and integrate efficiently with a large number of systems and third-party solutions.
Create better experiences with a cloud-based contact centre
Future-proof your contact centre operations on a cloud-based solution that is scalable to your business needs. NICE InContact CXone – Powered by Bell enables hybrid workstyles for agents and enhances customer engagement with seamless experiences across channels.
This is a fully-integrated, AI-driven solution on an open cloud foundation that covers the full range of routing needs, from simple deployments to complex ones with multiple queues.
Solution details
Move to a cloud contact centre quickly
This subscription-based service offers an accelerated path to a cloud contact centre, supporting key channels such as inbound voice, email, chat and Interactive Voice Response (IVR). Your business can easily scale and redeploy agents in real time, simply paying for the capacity you use. And with automatic updates, you get access to the latest features at your fingertips.
Easy to use and configure, Bell ODCC requires minimal training and no certifications while elevating your contact centre experience for employees and customers alike.
Solution details
Leverage a cutting-edge suite of AI solutions for contact centre transformations
Supported by professional services expertise, Google Cloud Contact Center AI from Bell (Google Cloud CCAI) is a managed solution that leverages generative AI-infused technology to enable intelligent customer and agent experiences.
Providing rich conversational experiences and analytics, Google Cloud CCAI offers scalability and flexibility that can be added to existing contact centre environments and to cloud contact centres of any size. This can help organizations improve agent and customer experiences, driving efficiencies and growth.
Solution detailsWhy Bell is better for contact centres
Learn more from a Bell representative
Request a call back- Based on a third-party score (Global Wireless Solutions OneScoreTM) calculated using wireless network testing in Canada against other national wireless networks of combined data, voice, reliability and network coverage. Visit bell.ca/mobilenetwork.
- Based on total number of Internet service customers in Canada.
- Based on Gartner® Magic Quadrant for Contact Center as a Service.