Troubleshooting
- My TV is showing Error 005: Your SmartCard does not have authorization to view or purchase this programTitle
- How to use my Bell Business Satellite TV programming guideTitle
- My Bell Business Satellite TV signal fluctuatesTitle
- My Bell Business Satellite TV screen is blue or snowyTitle
- My TV is showing Error 015: Please standby for the satellite signalTitle
- Bell Business Satellite TV Error 002: Your satellite signal is temporarily unavailableTitle
- I can’t access some of the channels that I’ve subscribed toTitle
- The sporting event I want to watch is blacked outTitle
- How to change the language of the interactive services on my Bell Business Satellite TVTitle
- How to navigate your Bell Business Satellite TV Electronic Programming Guide (EPG)Title
My TV is showing Error 005: Your SmartCard does not have authorization to view or purchase this program
Error 005: Your smart card does not currently have authorization to view or purchase this program. Please wait or press the channel Up or Down.
If you see this error message on your TV, try the following:
Reset your receiver
On most models, simply hold the POWER button on the front of your receiver for 5 to 8 seconds. Allow the receiver to turn on, search for the satellite signal and download the guide.
During this process, it is normal to see Error 015 and Attention 330 on your TV screen.
If the problem persists, please contact customer care.
Note: Be sure to let the representative know if you have already tried resetting your receiver.
Last updated: October 27, 2014
How to use my Bell Business Satellite TV programming guide
With Bell Business Satellite TV, you can use programming guides on your TV and online to see what's playing.On your TV
1. Press the GUIDE button on your remote control.
2. Scroll up and down through the menu using PAGE arrow buttons, or move show by show with the blue Arrow buttons.
3. Press SELECT when you've found the program you want to watch, or press Cancel to exit the channel guide.
You can also search by program name, actor's name or theme (e.g. sports, movies).
Last updated: October 27, 2014
My Bell Business Satellite TV signal fluctuates
Your TV reception will fluctuate if your Bell Business TV receiver momentarily loses the signal from the dish. If your reception comes and goes, check the following:A. Loose connection
To check for a loose connection, look on the back of your receiver and locate the SATELLITE IN input (some receivers have two). If the connectors at the end of the cables are loose, simply tighten them by hand.
B. Bad weather
Severe rain storms, hail, wet snow and freezing rain can affect your TV signal. If you’re experiencing bad weather in your area, please be patient. Your signal will return when the weather clears.
C. Obstructions
A growing tree and accumulated snow are the most common obstructions that hinder satellite signals from reaching your dish.
o If you believe a growing tree is in the way, please contact us to have a technician relocate the dish.
o If it's safe, you can gently remove the accumulated snow. Be careful not to move the dish.
If you have checked all of the above and the signal still fluctuates, please contact customer service.
Last updated: October 27, 2014
My Bell Business Satellite TV screen is blue or snowy
If your TV screen is blue or snowy, your TV may not be set to the input (e.g. Video 1 or HDMI 3) that matches the one your Bell Business Satellite TV receiver is connected to.To change the input of your TV:
Note: If you have access to the back of your TV, you can check where the cable that’s coming from the Bell Business TV receiver is inserted to determine what the input is called.
1. Make sure your TV and your satellite TV receiver are turned on (a green or blue light will be lit on the front panel of the receiver).
2. Using your TV’s remote control, press on the INPUT key repeatedly to cycle through all the inputs of your TV.
Note: Some TV manufacturers call the key TV/VIDEO, SOURCE or MODE.
3. Stop pressing the INPUT key when the picture comes back.
4. If cycling through the inputs does not restore the picture, try tuning your TV to channel 3, 4, 60 and then 73.
If you are still getting a blue or snowy screen after trying to change the inputs and the channels, please contact us for more help.
Last updated: October 27, 2014
My TV is showing Error 015: Please standby for the satellite signal
If you see the error code 015 at the top-right corner of the error message on your TV (see diagram), please note the following:Are you experiencing bad weather conditions in your region?
Water-heavy clouds, hail, wet snow and freezing rain are the most problematic weather conditions that could affect your signal.
• If weather conditions are affecting your signal, you may not see a change until the weather has improved.
If the weather is not the issue, check the following:
1. Loose/missing connections: Check that the cable coming from the satellite dish is connected to Satellite In on the back of your receiver. Dual tuner receivers need one cable connected to each of the Satellite In spots at the back of your receiver.
2. Reset your receiver: Push and hold the POWER button on the front panel for 5 seconds.
3. Check your power inserter: If you have an HD PVR or multiple receivers on your account, you may have a device called a power inserter (below) to power your satellite installation. Check to ensure it is still plugged into a power outlet.
If the weather is not a factor and the connections have been verified, please contact us for further assistance.
Last updated: October 27, 2014
Bell Business Satellite TV Error 002: Your satellite signal is temporarily unavailable
The error code 002 at the top-right corner of the error message on your TV (see diagram) can appear due to various reasons.Are you experiencing bad weather conditions in your region? If you are, please be patient. Your signal will return shortly.
If the weather is not the issue, check the following:
1. Make sure all cables are securely connected.
2. Unplug the receiver from your electrical power outlet. Leave it unplugged for 30 seconds and plug it back in. Allow the receiver to restart and re-acquire the signal.
3. Remove any splitters that may be installed: splitters cannot be used with your satellite installation. If you need to connect an additional satellite receiver, please contact us.
If weather is not a factor and the connections have been verified, please Contact us for further assistance.
Last updated: October 27, 2014
I can’t access some of the channels that I’ve subscribed to
If channels that you subscribe to appear in red in the programming guide, try the following:1. Reset your receiver
On most models, simply hold the POWER button on the front of your receiver for 5 to 8 seconds and then allow it to reset the satellite signal. If the problem persists, please contact customer service. Note: Be sure to let the representative know if you have already tried resetting your receiver.
Last updated: October 27, 2014
The sporting event I want to watch is blacked out
Certain sporting events may be blacked out because Bell Business Satellite TV does not have authorization to broadcast the game in your area. In most cases, this is due to certain restrictions set forth by the sports leagues or by holders of the broadcast rights. As a broadcaster, Bell Business Satellite TV is obligated to abide by their rules.1. Turn on your television and your Bell Business Satellite TV receiver.
2. Press GUIDE on your Bell Business Satellite TV remote.
3. Scroll up and down through the menu using the Page arrow buttons, or move show by show with the blue Arrow buttons.
4. Highlight the blacked out channel and press INFO on the remote.
If the blacked out event is available on another channel, it will be indicated in the program description
Last updated: October 27, 2014
How to change the language of the interactive services on my Bell Business Satellite TV
You can change the language of your receiver's menu. See below for instructions on how to do this:1. Press the MENU button on your remote.
2. Select System setup.
3. Select Installation.
4. Select Language setup.
5. Select your preferred language.
6. Select Done to save your settings.
Model 1000
1. Press the MENU button on your remote.
2. Select Installation.
3. Select Language setup.
4. Select your preferred language.
5. Select Save to keep your settings.
Last updated: October 27, 2014
How to navigate your Bell Business Satellite TV Electronic Programming Guide (EPG)
In addition to using the up/down/left/right arrows, the following tips will help you quickly navigate through the Program Guide.To move forward in the guide by days at a time:
1. Press GUIDE on your remote control to display the guide.
2. Press SKIP FWD to move 1 day forward in the guide, and press SKIP BACK to move one day backward.
3. Press SKIP FWD or SKIP BACK multiple times to move multiple days.
To move forward or backward by a set number of hours:
1. Press GUIDE on your remote control to display the guide.
2. Use the number pad to enter the number of hours you'd like to skip forward, then press the right arrow immediately (I.e. to see what's coming on in 8 hours, press the number 8 followed by the right arrow button).
3. To move backward in the guide, use the number pad to enter the number of hours followed by the left arrow button.
Last updated: October 27, 2014