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Business Satellite TV Support

Channels and programming

I can’t access some of the channels that I’ve subscribed to

If channels that you subscribe to appear in red in the programming guide, try the following:

Reset your receiver

On most models, simply hold the POWER button on the front of your receiver for 5 to 8 seconds. Allow the receiver to turn on, search for the satellite signal and download the guide.

During this process, it is normal to see Error 015 and Attention 330 on your TV screen.

If the problem persists, please contact customer care.

Note: Be sure to let the representative know if you have already tried resetting your receiver.

Last updated: October 27, 2014