The Add Device wizard in the Bell Security and Automation app will walk you through the steps to connect your camera or business automation device to your business network and add the device to your Bell Security and Automation service.

To run the Add Device wizard:  

1. Launch the Bell Security and Automation app and log in.
2. Touch the menu button on the top-left corner of the screen (3 horizontal lines).
3. Select + Add Device and follow the steps.

   Note: One of these steps requires you to connect your camera to Wi-Fi. To do so, use the username and password you use to connect to your business Wi-Fi network.

To install your door lock, follow the smart door lock installation instructions .

 

Add/delete/change door lock codes

With the Bell Security and Automation app, you can manage user access settings for your system and locks.

With the Bell Security and Automation app, you can:

• View, add and edit which users have access to locks and the security panel
• Create a custom user PIN while on the go
• Select a timeframe for access –  at all times, for some of the time or for a limited time

Add a user code using the Bell Security and Automation app 

1. Log in to the app. 
2. Touch the menu .
3. Touch Users.
4. Touch the + sign.
5. Enter the user's first and last name and then touch Create. 
6. In Access Code, enter the user's desired code. 
7. In Device Access, touch to select either:

• Full Access to allow access to all devices on the system. This includes the panel and any locks on the system. 
• No Access to block access to all devices on the system. This includes the panel and any locks on the system.

8. Toggle the user access to the specified device. 
9. Touch Save. Allow a few minutes for the new user code to send to the system. 

You can also add optional information for the user.

• If the user should only have access to the devices during specific times, touch Time to select the user's access period and then touch Save. 
• On the Use Profile page, update any additional information:
  • In Contact Information, click + Add Contact to add the user's contact information. 
  • Touch Language Preference to select the user's language preference and then touch Save.

Replace the battery
Battery type: Four AA batteries

1. Remove the screws from the cover (typically one on each side and one on the bottom).
2. Remove the cover.
3. Pull the black plastic battery tray out from the top.
4. Observe the battery orientation.
5. Remove the old batteries and dispose of them.
6. Install the new batteries. The lock will beep; this is normal.
7. Re-insert the battery tray and attach the cover, aligning the lock knob with the pin inside the lock.
8. Secure with the screws. 

Call technical support at 1 877 267-2001 to confirm the battery replacement was successful and the sensor is in proper working order.

To install your smart thermostat, follow the instructions in the ADC-T2000 Security and Automation thermostat user guide. Once completed, make sure you add the device to your Bell Security and Automation system.

IMPORTANT: Have a certified heating and cooling specialist or a certified electrician complete the installation steps covered in the manual. 

FAQs

Which types of heating and cooling systems is the Bell Security and Automation thermostat compatible with?

The Bell Security and Automation thermostat is compatible with most types of central heating and cooling systems:

• Furnaces
• Boilers (steam and hot water radiators or radiant in-floor heating)
• Central air conditioners
• Heat pumps

It is not compatible with the following: 

• Ductless or mini-split systems
• Electric baseboard heaters

Does the Bell Security and Automation thermostat support multistage systems? 

Yes. The Bell Security and Automation thermostat is compatible with up to three stages of heating and two stages of cooling. For more information, please contact your heating and cooling specialist.

Does the Bell Security and Automation thermostat support systems with multiple zones? 

Yes, the smart thermostat supports systems with more than one zone. Each zone can be controlled by its own thermostat.

Can the Bell Security and Automation thermostat control variable-speed heating and cooling systems? 

The smart thermostat can control many variable-speed heating and cooling systems that use standard 24-volt wiring (for example, with R, G, Y, W, C wiring).

My system has an external air baffle for fresh air. Can the Bell Security and Automation thermostat work with my system? 

The smart thermostat works with heating and cooling systems that have an external air baffle, where the central system controls the baffle.

Some systems rely on the thermostat itself (not the central heating and cooling system) to control the baffle. The smart thermostat will be able to support these systems using the Z terminal.

What can the Z terminal on the Bell Security and Automation thermostat be used to control? 

The Z terminal of the smart thermostat can currently control a third heating stage, a humidifier or a dehumidifier. 

To connect a smart light bulb, light dimmer, smart plug or appliance module to your Bell Security and Automation service, simply install the device and then add it to your Bell Security and Automation system.

Installation guides

• Nortek GoControl lamp dimmer
• Nortek GoControl smart plug/appliance module
• Nortek GoControl smart dimmer
• Nortek GoControl smart plug
• JASCO smart dimmer
• JASCO smart plug
• JASCO smart light bulb
• JASCO in-wall Z-Wave smart dimmer 46564
• JASCO in-wall Z-Wave smart switch 46562
• JASCO in-wall Z-Wave add-on switch 46560
• JASCO in-wall Z-Wave smart outlet 14315

 

Create rules

You can create rules triggered by events such as an alarm going off, arming or disarming the alarm system, or activity captured by a sensor or a camera. Using geo-fencing, you can even create a rule to turn on, turn off or dim lights when you walk into your business (if applicable). 

To create an event-triggered rule: 

1. Log in to the Security and Automation website. 
2. Click Automation.
3. In Rules, click + Add New Rule.
4. Click Event-triggered Rule.
5. Configure the rule as desired. 
6. Click Save.

In the following event-triggered rule example, a light is turned on every time the doorbell camera detects motion. 

Create a schedule

Scheduled automation allows you to turn on, turn off or dim (if applicable) smart light bulbs, lamp dimmers, smart plugs and appliance modules at specific times. 

Note: If a light dimmer is programmed to turn on lights, they’ll light up at the most recently used dimming level.

To create an automation schedule: 

1. Log in to the Security and Automation website. 
2. Click Automation.
3. Click Schedules.
4. Click + Add New Schedule.
5. Click Light Schedule (if applicable).
6. Configure the rule as desired. 
7. Click Save.

In the following example, a light is turned off at 10:30 p.m. Monday to Friday. 

 

Battery type: Four AA batteries

1. Remove the screws from the cover (typically one on each side and one on the bottom).
2. Remove the cover.
3. Pull the black plastic battery tray out from the top.
4. Observe the battery orientation.
5. Remove the old batteries and dispose of them.
6. Install the new batteries. The lock will beep; this is normal.
7. Re-insert the battery tray and attach the cover, aligning the lock knob with the pin inside the lock.
8. Secure with the screws.

 

Call technical support at 1 877 267-2001 to confirm the battery replacement was successful and the sensor is in proper working order.

You can easily pair and integrate all Bright smart plugs and lights from The Source with your Bell Security and Automation system. Available features include scenes and schedules, on/off control, and light dimming and colour changing (for applicable lighting).

Requirements

• Compatible Bright smart plugs and lights added to the Globe Suite app
• A Bell Security and Automation package that supports automation:
  
  
  • The Good package with an automation add-on
  • The Better package with an automation add-on
  • The Best package

How to add Bright smart plugs and lights

To add Bright devices, you need to register them with your Globe Suite account.

Note: You can register devices from other manufacturers with Globe Suite but only Bright devices are compatible with Bell Security and Automation.

Using the app

1. Log in to the Bell Security and Automation app.
2. Touch .
3. Touch + Add Device.
4. Touch Lighting and Appliance Control.
5. Touch Globe Electric Bright Smart Devices.
6. Touch Next.
7. Log in with your primary Globe Suite account (security authentication will be required to complete the set-up).

Using the website

1. Log in to the Bell Security and Automation website.
2. Click Settings.
3. Click Manage Devices.
4. Click Add Device.
5. Click Lighting and Appliance Control.
6. Click Globe Electric Bright Smart Devices.
7. Click Next.
8. Log in with your primary Globe Suite account (security authentication will be required to complete the set-up).

How to remove Bright smart plugs and lights

Note: These steps will remove all Bright smart plugs and lights from Bell Security and Automation. To remove only one device, delete it in the Globe Suite app.

Using the app

1. Log in to the Bell Security and Automation app.
2. Touch .
3. Touch Manage Devices.
4. Touch the three dots next to a Bright device.
5. Touch Device Settings.
6. At the bottom of the page, touch UNLINK ACCOUNT to remove all Bright devices.

Using the website

1. Log in to the Bell Security and Automation website.
2. Click Settings.
3. Click Manage Devices.
4. Click the three dots next to a Bright device.
5. Click Device Settings.
6. At the bottom of the page, touch UNLINK ACCOUNT to remove all Bright devices.

Rain Bird offers smart sprinklers and an app that can be integrated with your Bell Security and Automation service.

Requirements

• A compatible Rain Bird smart sprinkler and app.
  
  The Rain Bird sprinkler system should already be installed, connected to Wi-Fi and configured with schedules and zones in the Rain Bird app.
• A subscription to a Bell Security and Automation package that supports home automation:
  • A compatible Rain Bird smart sprinkler and app.
  • Good with an Automation add-on
  • Better with an Automation add-on
  • Best

Hardware compatibility

The following Rain Bird hardware is compatible for integration with Bell Security and Automation.

ESP-TM2 with LNK Wi-Fi module

Compatible ESP-TM2 hardware, such as the one pictured below, have an all-green control plate. If the control plate has multi-coloured buttons, it is not compatible.

ESP-Me (shipped after November 2, 2016) with LNK Wi-Fi module

Compatible ESP-Me hardware will have the LNK Ready icon on the panel. If the controller does not have the icon, it is not compatible.

Note : The ESP-ME3 series are not compatible with Bell Security and Automation at this time.

To integrate your Rain Bird Sprinkler system

STEP 1: Enable a Connected Home service in your Rain Bird account.

1. Write down or photograph the serial number on the back of the LNK Wi-Fi module.
2. On a mobile device, log in to the Rain Bird app.
3. Select the controller and touch the Settings icon.
4. Touch to expand Connected Home, then touch the toggle switch next to Alarm.com.
5. Return to the home page of the Rain Bird app.

STEP 2: Add the Rain Bird controller to your Bell Security and Automation service.

1. Write down or photograph the serial number on the back of the controller’s Wi-Fi stick.
2. Call Bell Security and Automation technical support at 1 800 267-2001.
3. Let the agent know that you have a compatible Rain Bird sprinkler system and would like to add the Rain Bird controller to your Bell Security and Automation service.
4. The agent will add the equipment to your account.

If you have more than one Rain Bird controller, agent will need to repeat this process for each controller.

To view and control irrigation on your Bell Security and Automation app

You can use your Bell Security and Automation app to view irrigation details.

Irrigation card

The Irrigation card displays the status of your Rain Bird controller: whether it is currently in use or when it was last in use. It also displays if the controller is currently in Rain Delay or has a seasonal adjustment.

Irrigation feature screen

• Set Rain Bird to Rain Delay.
• Start or stop watering an individual zone.
• View the last time each zone was watered.

Tips for use

• Zones are named numerically. To update the zone names from the Bell Security and Automation website, click Settings and then Devices.
• When watering, it is not possible to interact with any other zone or program. To make changes, touch Stop Watering.
• To water select zones that are not in a program, touch Water All Zones and deselect zones as desired.
• Program names are visible in the Alarm.com app, but the program details, including zones and duration, are only available in the Rain Bird app. Give each program a descriptive name for easy reference.

You can easily pair and integrate a Google Nest thermostat with your Bell Security and Automation system.

Requirements

• Google Nest thermostat (installed) and app
• A subscription to a Bell Security and Automation package that supports home automation:
  • Good with an Automation add-on
  • Better with an Automation add-on
  • Best

Bell Security and Automation features available with Nest integration

• Current target temperature control
• Current mode control (e.g., heat, cool)
• Scene thermostat control including:
  • Temperature control
  • Mode control

To add a Nest thermostat

Using the app

1. Log in to the app.
2. Touch .
3. Touch + Add Device.
4. Touch Thermostat.
5. Touch Google Nest Thermostat.
6. Touch Next.
7. Log in with your primary Google account.

Using the website

1. Log in to bell.ca/securitylogin.
2. Click Settings.
3. Click Manage Devices.
4. Click Add Device.
5. Click Thermostat.
   
   
   
6. Click Google Nest Thermostat.
   
   
7. Click NEXT.

8. Log in with your primary Google account.

Note: Google Nest allows multiple logins. If you don’t log in with your primary Google account, a message will pop up that you can only connect with Google Nest Thermostat to homes you own.

After the authorization is complete, allow a few minutes for initialization. You can now control the Nest thermostat using the Bell Security and Automation app and website.

If you have any issues during this pairing process, or are unable to complete it, please call technical support: 1 833 613-1108.

Nest schedules and automation

All thermostat schedules and settings must be configured using Nest.

The Nest integration with Bell Security and Automation allows you to control the target temperature, thermostat mode and fan mode. The Nest integration does not support Bell Security and Automation rule-based automation, website-programmed thermostat or fan schedules, battery-level reporting, or advanced configuration settings. If you are looking for these features, you can purchase a smart thermostat from Bell Security and Automation by calling: 1 833 613-1108.

Nest Eco mode display within Bell Security and Automation

If set up, the local Nest thermostat automatically switches to Eco mode after it senses that nobody is home. This feature is not supported in the Bell Security and Automation system. When a Nest thermostat is in Eco mode, it appears as off on the Bell Security and Automation website and app. To exit Eco mode, change the thermostat’s mode to Heat, Cool or Auto. Eco mode cannot be selected from the Bell Security and Automation website or app.

You can use your Apple Watch to view and control your Bell Security and Automation service.

Requirements

• Apple Watch
• Bell Security and Automation app
• A subscription to one of the following Bell Security and Automation packages:
• Good
• Better
• Best

Features

Important : You must be logged in to the Bell Security and Automation app on your phone to use the app on your Apple Watch.

The Bell Security and Automation app for Apple Watch includes features like:

• Arm or disarm the system
• Send Scene commands
• Control locks
• Control garage doors
• Control thermostats
• Control lights
• Glance view for a quick overview of the system's status
• Actionable notifications that allow you to respond to certain notifications directly from Apple Watch

How to set up Bell Security and Automation on your Apple Watch

When you first set up your Apple Watch, you will have the option to automatically add all available Apple Watch apps already on your iPhone, or you can manage which ones you install manually via the Apple Watch app.

1. Open the Apple Watch app on your iPhone.
2. Touch My Watch to access the settings section.
3. Scroll down to the list of apps on your iPhone that are compatible with Apple Watch.
4. Touch the Install button on the Security and Automation app to add to Apple Watch.
5. Once the Security and Automation app is installed, it will be listed in the Installed on Apple Watch section.
6. Touch the Security and Automation app and toggle Show App on Apple Watch to the ON position.
7. On Apple Watch, you will see a message prompting you to install the app. Select Yes.

Lutron offers four residential home control solutions that can be integrated with your Bell Security and Automation service:

• Caséta Wireless
• RA2 Select
• RadioRA 2
• HomeWorks QS

Requirements

• A compatible Lutron system (listed above)
• A subscription to a Bell Security and Automation package that supports home automation
  • Good with an Automation add-on
  • Better with an Automation add-on
  • Best

Features available through a Bell Security and Automation integration with Lutron

• Plug-in switch and dimmer control
• In-wall switch and dimmer control
• Light schedules
• Individual shade control (Venetians coming soon)

Can rules and schedules for Z-Wave lights be created with a Lutron system?

Yes. You can use the rules and schedules available for Z-Wave lights, including geo-fence, with one exception: the rule that turns a light on when a doorbell camera button is pressed or senses motion. However, rules or schedules for Lutron devices must be created separately from those already created for Z-Wave lights. You need to select Lutron devices when creating these rules or schedules. Additional scene and rule options are available through the Lutron software.

Note : If you are using the Video Analytics feature with Lutron lights on Bell Security and Automation cameras, you will not be able to set up light automation rules (e.g., turning on the lights when activity is detected on your video camera) for those lights.

How many Lutron devices can be integrated with Bell Security and Automation?

Bell Security and Automation can integrate as many devices as the Lutron platform allows.

Integrating your Lutron system

The steps that you need to follow to integrate your Lutron system with Bell Security and Automation vary depending on the Lutron system that you have

A. Caséta and RA2 Select

To integrate Lutron Caséta or Lutron RA2 Select, you must configure the devices using the Lutron app, register the Lutron account with Alarm.com and add the devices using the Add Device portal.

Prerequisites

• Lutron app. Download it from your mobile device’s app store.
• Caséta wireless or RA2 Select main repeater

To register your Lutron account

Using the Bell Security and Automation website

1. Log in to Bell Security and Automation.
2. On the left menu, click Settings.
3. Click + Add Device.
   
   
   
   
4. Click Lighting and Appliance Control.
   
   
   
   
5. Click Caseta Pro/RA2 Select Main Repeater.
6. Click Begin Installation.
7. Enter the email address and password associated with the Lutron account and click Sign In.
8. Click Authorize.
   

Using the Bell Security and Automation app

1. Log in to the app.
2. Touch .
3. Touch + Add Device.
4. Touch Lighting and Appliance Control.
   
5. Touch Lutron Caseta Pro/RA2 Select Main Repeater.
6. Touch Begin Installation.
7. Enter the email address and password associated with the Lutron account and touch Sign In.
8. Click Authorize.

B. RadioRA 2 and HomeWorks QS

Prerequisites

One of the following:

• RadioRA 2 main repeater with firmware version 6.1.0 or higher
• HomeWorks QS processor with firmware version 5.1.0 or higher

To integrate your Lutron system

1. Note the serial number for your Lutron device.
   
   RadioRA 2 main repeater :
   
   
   HomeWorks QS processor
   
   
   
2. Call Bell Security and Automation technical support at 1 833 613-1108.
3. Let the agent know that you have a Lutron RadioRA 2 or a Lutron HomeWorks QS system and would like to add the Lutron repeater to your Bell Security and Automation service.
4. The agent will add the equipment to your account.

Rachio offers a smart sprinkler controller and app that can be integrated with your Bell Security and Automation service.

Requirements

• Rachio smart sprinkler controller and app
  The Rachio system should already be installed, connected to Wi-Fi and configured with schedules and zones in the Rachio app.
  
• A subscription to a Bell Security and Automation package that supports home automation:
  • Good with an Automation add-on
  • Better with an Automation add-on
  • Best

To integrate your Rachio controller

1. Log in to your Bell Security and Automation app.
2. In the Irrigation card on the home screen, touch Connect to account.
   
   
3. Enter your Rachio username and password, and touch Allow Access if asked.
4. Wait for the controller to load. The Irrigation card on the home screen will automatically refresh after the authorization is complete.

To view and control irrigation on your Bell Security and Automation app

You can use your Bell Security and Automation app to view irrigation details.

Note: Irrigation is not yet available on the website.

Irrigation card

The Irrigation card displays the current status of your Rachio controller: whether it is currently in use or when it was last in use. It also displays if the controller is in Rain Delay or Standby mode.

Note:

• The location of the Irrigation card varies based on enrolled equipment and home screen preferences.
• Last Watered displays the last zone watered, regardless of whether it was watered through a schedule or manually.

Irrigation features

1. Set Rachio to Standby or Rain Delay.
2. Start watering an individual zone or all zones, or run a schedule.
3. View the last time each zone was watered.

Tips for use

• It is not possible to interact with a zone or schedule while watering. Touch Stop Watering before making changes.
• To water zones that are not in a schedule, touch Water All Zones and deselect zones as desired.
• Schedule names are visible in the Bell Security and Automation app, but the zones and duration are only available in the Rachio app. Use the Rachio app to give each schedule a descriptive name for easy reference.
• When adding Rachio and Rain Bird systems to the same account, you must add Rachio first.

To change zone names, use the Devices page on the Bell Security and Automation website.

Sonos smart speakers can be easily integrated with Bell Security and Automation service. Using the Bell Security and Automation app, you can control playback on your Sonos speakers.

Requirements

Note : Some music streaming services (e.g., Spotify) require premium memberships to use with Sonos. For more information about which services require a premium membership, refer to the Sonos manufacturer.

• Current versions of the Sonos mobile app and speaker software.
• A compatible device:
  • iOS device with firmware version 8.0 or later
  • Android device with firmware version 2.1 or later
• Alarm.com mobile app version 4.10.4 or later
• A subscription to a Bell Security and Automation package that supports home automation:
  • Good with an Automation add-on
  • Better with an Automation add-on
  • Best

Features available through a Bell Security and Automation integration with Sonos

• Play audio (e.g., music or playlists) from a list of favourites*
• Control audio playback (e.g., play/pause, adjust volume, mute)
• Play audio on all speakers or speaker groups* (e.g., dining room)

* Launch the Sonos app directly from the Bell Security and Automation app for additional controls including audio source selection (e.g., stereo, Spotify, iTunes, etc.), speaker group management, and adding playlists or radio stations to your favourites for playback in the Bell Security and Automation app.

Scenes

It is also possible to incorporate audio into Scenes to combine music, temperature control and lighting to create the perfect ambiance.

To integrate Sonos

If you have any issues during this pairing process, or are unable to complete it, please call technical support: 1 833 613-1108.

Note : Bell Security and Automation accounts only support one Sonos (i.e., account) per household at a time. For information about hardware installation, contact Sonos.

1. Log in to your Bell Security and Automation app.
2. Touch .
3. Touch Audio.
   

4. Using the dropdown menu, select Sonos and touch Start.
   

5. Touch Continue.
   
   
6. Enter the Sonos account information and touch Sign In.
   
   Important : It may not be the same username and password as the ones for Bell Security and Automation.
   
7. Touch Okay.
   
8. Follow the onscreen instructions.

To play audio from the Bell Security and Automation app

Important : To play audio within the Bell Security and Automation app, it must be added to My Sonos (favourites). Once added, audio can be played normally or incorporated into Scenes.

1. Log in to your Bell Security and Automation app.
2. You can play audio from the Audio card on the home screen.
   

To add favourites in the Sonos app

1. Log in to the Alarm.com app.
2. Touch .
3. Touch Audio.
4. Touch .
5. Touch Open Sonos App.
6. Touch next to any album, song, artist, podcast, etc.
7. Touch Add [content] to My Sonos.
8. You can play audio from the Audio card on the home screen.