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Phone support

What is the Enhanced Community Notification Service (eCNS)?

What is the Enhanced Community Notification Service (eCNS)?

The Enhanced Community Notification Service (eCNS) is used to notify you, via an automated telephone message, of alerts and emergencies in your area.¹


Bell was mandated by the CRTC to provide various municipalities with a list of addresses and phone numbers for both listed and unlisted Bell business phone subscribers² so businesses can benefit from the service.


This service will only be used to notify you of emergency events. An emergency is defined as “an imminent or occurring danger which represents a threat to the life, the health or the security of a person”.

RegionRoll-out dateContact information
Quebec Region (City of Québec, Ancienne Lorette, St-Augustin and Wendake) October 2014

City of Québec

Phone: 418-641-6010

Email: renseignements@ville.quebec.qc.ca

Website: http://www.ville.quebec.qc.ca/

Bois des
Filion, Québec
June 2016

City of Bois des Filion

Phone: 450-621-1460 ext 199

Email:
secincendie@ville.bois-des-filion.qc.ca

Laval, Québec June 2016

City of Laval

1333, boulevard Chomedey, Rez-de-chaussée, C.P. 422, succursale Saint-Martin, Laval (Québec) H7V 3Z4

Phone: 311 or
450 978-8000

Email: info@laval.ca

Web site: www.laval.ca

Last updated: February 1, 2016