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My Wi-Fi does not show up on my wireless device

My Wi-Fi network does not show up on my wireless device

If your device can’t see your Wi-Fi, try the following:

  • Access your modem’s settings and make sure your Wi-Fi network is turned on and properly configured (only accessible at your business).
  • If you’re unable to access the Internet on any device, restart your modem and wait for the modem lights to come on. To learn how, visit our Modem and Wi-Fi support page, select your modem and look for the step-by-step tutorial under ‘Modem setup’.
  • Make sure that the Wi-Fi setting on your wireless device is turned on. For laptops, there may be a Wi-Fi button on the keyboard or an icon on the desktop that lets you turn it on/off. For smartphones, check the settings menu.
  • To find your Wi-Fi network’s name and password, visit our Modem and Wi-Fi support page, select your modem and look for the step-by-step tutorial under ‘Wi-Fi’. Use these credentials when connecting to your home Wi-Fi.

Last updated: July 26, 2019