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How to reboot the modem


Rebooting your modem can fix most issues you may be experiencing.

No static IP

  1. Turn off the modem (unplug the power cord) and wait 10 seconds
  2. Turn the modem back on (plug the power cord back in).
  3. Reboot the router and/or switch (unplug the power cord), if applicable.
  4. Restart the computer(s).

With static IP

  1. Turn off the modem (unplug the power cord) and wait until the static IP is disconnected, up to 10 minutes.
  2. Turn the modem back on (plug the power cord back in).
  3. Reboot the router and/or switch (unplug the power cord), if applicable.
  4. Restart the computer(s).