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Business Internet support

I get an error message while browsing the Internet

Cannot open / The requested URL was not found

Your browser can’t find the web address (URL) you typed. The site may no longer exist, it may be receiving excessive traffic, you may have typed the address incorrectly or there may be network problems.

Possible solutions
Double-check that you have typed the address correctly, including any capital letters and punctuation symbols (dots, slashes, dashes, underscores).

Try refreshing or reloading the page.

Try visiting other sites. If you are able to do so, then the problem is with that one site. If you can’t reach other sites, then the problem may be with your Internet connection or your computer. If you believe this is the case, try turning your modem off (or unplugging it), waiting 30 seconds and then turning it back on.

If that doesn’t solve the problem, confirm if your modem is connected to the Internet:

1. Open your web browser.
2. Type in the address bar and press Enter.
If prompted, enter your username and password. If you haven’t changed the admin username and password, enter the defaults:
• Username: admin Password: admin

If your modem is properly connected but you still cannot visit websites, disable any firewall software you are using to see if it is blocking your connection. If this solves the problem, then you may need to reconfigure your firewall software.

Last updated: October 27, 2014