I get an error message while browsing the Internet
500 Error – Internal error
The remote web server is experiencing technical problems.Possible solutions
Double-check that you have typed the address correctly, including any capital letters and punctuation symbols (dots, slashes, dashes, underscores).
Try again another time
Last updated: October 27, 2014
400 Error – Bad request
The remote web server can’t find the web address (URL) you typed. The page may no longer exist, you may not be authorized to access it or you may have typed the address incorrectly.Possible solutions
Double-check that you have typed the address correctly, including any capital letters and punctuation symbols (dots, slashes, dashes, underscores).
Try using a search engine to find the site.
Last updated: October 27, 2014
401 Error - Unauthorized
You are trying to access a page that has been protected to limit access only to authorized people.Possible solutions
If you don’t think you should be receiving this message, double-check that you have typed the address correctly, including any capital letters and punctuation symbols (dots, slashes, dashes, underscores).
If you have been given a password, retype it carefully. Ensure your caps lock is not on.
Last updated: October 27, 2014
404 Error – File not found
The remote web server can’t find the web page. The page may no longer exist, you may not be authorized to access it or you may have typed the address incorrectly.Possible solutions
Double-check that you have typed the address correctly, including any capital letters and punctuation symbols (dots, slashes, dashes, underscores).
Try going to the site’s home page and look elsewhere for the page, using the site’s search tool if it has one.
Last updated: October 27, 2014
503 Error – Service unavailable
Something is wrong somewhere over the path from your computer to the page you are trying to reach.Possible solutions
Try again in a minute or two. This error usually resolves itself quickly.
Last updated: October 27, 2014
Cannot open / The requested URL was not found
Your browser can’t find the web address (URL) you typed. The site may no longer exist, it may be receiving excessive traffic, you may have typed the address incorrectly or there may be network problems.Possible solutions
Double-check that you have typed the address correctly, including any capital letters and punctuation symbols (dots, slashes, dashes, underscores).
Try refreshing or reloading the page.
Try visiting other sites. If you are able to do so, then the problem is with that one site. If you can’t reach other sites, then the problem may be with your Internet connection or your computer. If you believe this is the case, try turning your modem off (or unplugging it), waiting 30 seconds and then turning it back on.
If that doesn’t solve the problem, confirm if your modem is connected to the Internet:
1. Open your web browser.
2. Type http://192.168.2.1 in the address bar and press Enter.
If prompted, enter your username and password. If you haven’t changed the admin username and password, enter the defaults:
• Username: admin Password: admin
If your modem is properly connected but you still cannot visit websites, disable any firewall software you are using to see if it is blocking your connection. If this solves the problem, then you may need to reconfigure your firewall software.
Last updated: October 27, 2014
Host Unknown / Unable to locate server
The remote web server is down, you have typed the web address (URL) incorrectly or you have lost your Internet connection.Possible solutions
Try refreshing or reloading the page.
Confirm that you are connected to the Internet.
Double-check that you have typed the address correctly, including any capital letters and punctuation symbols (dots, slashes, dashes, underscores).
Try using a search engine to find the site.
Last updated: October 27, 2014