How to change the Wi-Fi name and password on my Giga Hub modem and create a guest Wi-Fi login portal

To find and manage your Wi-Fi network name (SSID) and password, you can use the Bell Business Wi-Fi app or you can log in and access modem settings

How to change Wi-Fi information in the Bell Business Wi-Fi app:

The Bell Business Wi-Fi app lets you create three separate Wi-Fi SSID zones to add an extra layer of protection for your sensitive devices. Each SSID zone can have a unique password so you don’t have to give private information to guests.

Secure zone

• Access level: Connect to Internet and access other devices in this zone over the local network. Devices are inaccessible from the other zones by default.
• Meant for devices that require the most protection, such as point-of-sale (POS) devices, security cameras, IoT devices, network servers or any other business infrastructure that requires controlled access. All Ethernet-connected devices are automatically placed into this zone.

Employee zone

• Access level: Connect to Internet and access other devices in this zone over the local network. Devices are inaccessible from the other zones by default.
• Meant for employee devices (phones, laptops) and shared devices such as printers and smart speakers.
• Each employee can have their own profile with assigned devices and customizable local network access.

Guest zone

• Access level: Connect to Internet only; no local network access. This protects sensitive information on devices in the Secure and Employee zones
• Meant for devices belonging to your customers, visitors and clients.
• Your guests will use a custom login portal when connecting to the guest SSID. The guest portal can be customized with your company name, logo, and terms and conditions to provide a branded experience. Multiple login options are available for the guest portal so you are not required to set up a password.

The three SSID zones will be automatically created when you log in to the Bell Business Wi-Fi app for the first time.

To edit the names and passwords of the Secure, Employee and Guest SSID zones:

1. Open the Bell Business Wi-Fi app and log in with your Business Self serve email and password.
2. Touch the settings gear icon on the top right of the page.
3. Select the zone you wish to edit.
4. To change your network name, touch the pencil icon. Enter the new name and touch Apply.
5. To change your password, touch the three stacked dots (⋮) and touch Edit. Enter the new password and touch Apply.

Note: Passwords must be 8 to 64 characters in length. Changing your network (SSID) name or password may disconnect any devices currently on your network.

To create and manage your guest Wi-Fi login portal

With the Bell Business Wi-Fi app your guests can use a custom Wi-Fi login portal when connecting to the guest network.

1. Open the Bell Business Wi-Fi app and log in with your Business Self serve email and password.
2. Touch the settings gear icon on the top right of the page.
3. Touch Guest Wi-Fi.
4. If the guest SSID wasn’t set up during installation, turn on the Guest Wi-Fi enabled setting.
5. Touch Set up guest login portal.
6. Touch Business info to:
   
   • Upload your business logo from an image on your phone or from your company website.
     

     Tip: For the best results, upload an image with a transparent background.

   • Enter your business name.
   • Add footer text such as links to social media, your company website and your terms and conditions.
7. Touch Login options to select the ways you’d like your customer to be able to connect to your Wi-Fi:
   
   • Connect for Free Wi-Fi – no guest authentication required
   • Connect with Passcode – requires the guest to enter a password you can set on this page
   • Connect with Email – requires the guest to provide an email address to connect
8. Touch Advanced to:
   
   • Enable guest language selection
   • Change test colour
   • Change background colour
   • Add a redirect URL to your website
9. To view your changes without publishing, touch Preview. To publish, touch Publish.

To view Wi-Fi information in the modem settings:

1. Open your web browser and visit bell.ca/mymodem or 192.168.2.1.
2. Click on Manage my Wi-Fi.
3. If prompted, enter the administrator password.
   
   

   Unless you’ve changed it, the password is the serial number located on the sticker on the back of the modem.

4. Under the Manage my Wi-Fi heading, you’ll find your network names and passwords.