Emergency service limitations

Limitations apply when you dial 9-1-1 using the Bell Aliant Unified Communications service (“Unified Communications”).

Unified Communications and 9-1-1

When you place an Emergency Call using Unified Communications, your call and location information are not automatically sent to the nearest emergency response centre. You must inform anyone using Unified Communications about these limitations. The Emergency Call is first answered by a third-party operator. You must be ready to provide your location information verbally to the operator who will then route the Emergency Call to the appropriate emergency response centre based on the information you provided.

Web Portal

Unified Communications includes a web portal which you may use to input and update as needed the most likely address and location information for telephone numbers provided with the Unified Communications service. Due to the nature of the service, correlation between a telephone number and the address and location of the subscriber is not always possible. You are solely responsible for providing the correct address and location information via the web portal which may be used by the emergency response centre if the 9-1-1 caller is unable to identify his location. If you do not provide the correct address and location information, emergency services may be dispatched to the wrong address. In such cases, Bell and its suppliers are not liable for any and all claims or actions arising out of any such misrouted 9-1-1 calls.

What about Emergency Calls made from outside of Canada?

Please use another phone service. An operator may answer the call but will not be able to transfer it to the appropriate emergency response centre.

Get in touch with a Bell representative.