Count on Bell’s extensive network for high-quality voice calls through Microsoft Teams

Communicate and collaborate more seamlessly with telephone calls made directly through Microsoft Teams. By integrating the capabilities of Microsoft Teams with the reach and reliability of one of Canada’s largest SIP trunking network providers, your team gains access to high-quality nationwide voice calling, backed by support from our Microsoft-certified experts.

Experience the benefits of Bell Direct Routing for Microsoft Teams

High-quality voice calls

Unlock reliable voice quality

Voice calls are delivered over Bell’s SIP trunking network, with four points of presence across the country to provide you with the speed, performance and reliability you need.

Canada map showing high quality calls with phone icon
Resilient architecture

Keep your service up and running

Our geo-redundant VoIP infrastructure features built-in failover and overflow rerouting capabilities, to help prevent service outages and keep your teams connected in the event of service disruption.

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Expert support

Get certified support for all your Microsoft solutions

Bell’s professional services experts can provide integrated support across your entire Microsoft ecosystem, including Microsoft 365® and Microsoft® Azure. Our Microsoft-certified team can help design, deliver and maintain your solutions, and also provide training to your end users.

A Bell professional services expert providing support for Microsoft solutions
Advanced features

Make your solution even better with select features

Bell supports innovative features such as Remote Call Forward, which redirects calls in the event of a Microsoft Teams outage, and media bypass that enables the Microsoft Teams client to shorten the path of media traffic over the Internet for better performance and voice quality.

Call re direct feature displayed between a phone and a laptop
Cost efficiency

Simplify your voice communications

Making voice calls through Microsoft Teams can reduce the need for desk phones and other hardware, as well as the costs that come with them. Our solution also includes unlimited voice calling and usage that is never metered.

Reduced cost of hardware and desk phone
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Explore our Direct Routing solutions

A women using direct routing for Microsoft Teams to make a phone call.

Simple, cost-effective voice and collaboration

With the as-a-service option, Direct Routing for Microsoft Teams is delivered as a managed cloud-based service. We connect your Microsoft Teams platform via our own virtual session border controllers (vSBCs) to enable you to make and receive telephone calls. This approach requires no additional equipment or upfront investments to get started, and provides you with more predictable monthly expenses.

You also benefit from access to our easy-to-use customer portal to add or remove users and features, adjust capacity, and set call-forwarding or routing policies. Our experts fully manage the solution, freeing up time for your internal IT resources. Plus, direct connections to Microsoft 365 enable reliable connectivity between Microsoft Teams and the voice network to support voice-calling performance.

A team of employees direct routing for Microsoft Teams to make a phone call.

Voice and collaboration with added flexibility and control

With the on-premises option, you get optimal control over how your communications infrastructure is managed and more flexibility in configuring custom call-routing options. Instead of being hosted by Bell, the connection between Microsoft Teams and the voice network takes place through SBCs that you own and operate.

You can use a broad range of SBCs that are certified for Microsoft Teams, including those you might already have from other providers. Through our easy-to-use self-serve portal, you can add or remove users and features, adjust capacity, and set call-forwarding or routing policies. Bell can also provide support for your solution if you ever need it, with our professional and managed services available as optional add‑ons.

A women using direct routing for Microsoft Teams to make a phone call.

Simple, cost-effective voice and collaboration

With the as-a-service option, Direct Routing for Microsoft Teams is delivered as a managed cloud-based service. We connect your Microsoft Teams platform via our own virtual session border controllers (vSBCs) to enable you to make and receive telephone calls. This approach requires no additional equipment or upfront investments to get started, and provides you with more predictable monthly expenses.

You also benefit from access to our easy-to-use customer portal to add or remove users and features, adjust capacity, and set call-forwarding or routing policies. Our experts fully manage the solution, freeing up time for your internal IT resources. Plus, direct connections to Microsoft 365 enable reliable connectivity between Microsoft Teams and the voice network to support voice-calling performance.

A team of employees direct routing for Microsoft Teams to make a phone call.

Voice and collaboration with added flexibility and control

With the on-premises option, you get optimal control over how your communications infrastructure is managed and more flexibility in configuring custom call-routing options. Instead of being hosted by Bell, the connection between Microsoft Teams and the voice network takes place through SBCs that you own and operate.

You can use a broad range of SBCs that are certified for Microsoft Teams, including those you might already have from other providers. Through our easy-to-use self-serve portal, you can add or remove users and features, adjust capacity, and set call-forwarding or routing policies. Bell can also provide support for your solution if you ever need it, with our professional and managed services available as optional add‑ons.

Learn more from a Bell representative

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Why choose Bell for Direct Routing for Microsoft Teams

World‑class network

The Bell network provides the reliability, speed and low latency to run Microsoft applications anywhere, on any device.

Reliable voice performance

With geo‑redundant points of presence across Canada, the Bell network delivers excellent voice quality backed by industry‑leading service‑level agreements.

An experienced Microsoft partner

Bell is a Microsoft Gold Certified Communications Partner with advanced specializations in Microsoft 365, Azure and more.

Wide reach

Connect to the PSTN from virtually anywhere through one of the country’s largest SIP trunking networks, reaching 95% of the population and about 98% of all businesses.

Solutions you may also be interested in

Microsoft 365

Get the latest email, web conferencing, instant messaging, and document-sharing tools, delivered over Canada’s largest voice and data network.

Professional services

Get help from our experts to implement and optimize the voice and communications solutions that are best suited for your business.

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Microsoft, Microsoft 365® and Microsoft® Azure are trademarks of the Microsoft group of companies.