Data and AI Solutions
Data and AI solutions for a future-ready enterprise
Remarkable results and measurable ROI
At Bell, we deployed AI across our entire enterprise to elevate customer experience, reducing complaints by 51% since 20192 and improving agent process adherence by 24% within the first 6 months3 – all while serving over 22 million customers annually4. Rigorously testing our solutions internally ensures we can deliver exceptional outcomes to all our clients.
Unlike other firms who implement generic playbooks, we tailor data and AI solutions to your unique business needs. Over a decade of operational expertise and a complete data revolution within Bell has equipped us to deliver integrated solutions combining cloud, data management and cybersecurity.
Explore our data and AI portfolio
Data strategy and governance
AI-powered data governance is crucial for success in a data-driven world. Our adaptive approach spans the complete data lifecycle – from strategy to technical implementation. Our team of experts can help you achieve your business goals while mitigating risks.
Data platform modernization
Optimize your data infrastructure to unlock its potential of AI for business. We provide a comprehensive assessment of your current landscape, develop a clear roadmap and seamlessly implement a future-ready platform built for AI success.
AI business strategy and governance
Achieve a successful AI transformation with our tailored strategy and comprehensive governance framework. We provide consultation on strategic planning, ethical considerations, secure implementation and change management.
Generative AI for contact centres
Revolutionize how your business interacts with customers. Achieve a 25% improvement in agent performance5 with AI-powered virtual agents, real-time coaching and advanced routing for superior customer experience.
Generative AI across the enterprise
Transform your organizational operations with custom Generative AI solutions. We focus on your specific use cases to deliver tailored AI that boosts productivity, drives innovation and provides a competitive advantage.
AI for field services organizations
Elevate your field services with AI. Predictive maintenance minimizes downtime, smart scheduling optimizes efficiency and proactive communication boosts customer satisfaction – all while reducing costs and cutting rework by 50%.5
Applied and predictive AI solutions
Improve business processes and respond faster to changing market dynamics. Advanced AI-powered solutions deliver personalized CX assist with fraud prevention, and proactively address challenges through predictive insights, natural language processing and anomaly detection.
Learn more about our data and AI solution from a Bell expert
Request a call backRelated resources
The path to pragmatic AI governance: lessons learned
By adopting a practical approach, incorporating industry best practices and cultivating a culture of continuous improvement, organizations can effectively navigate the dynamic AI landscape while harnessing its transformative potential responsibly.
Unlocking the power of AI for exceptional customer experiences
In today's competitive landscape, delivering personalized customer experiences is no longer a nice-to-have, it's a necessity. To achieve this, businesses must streamline their internal processes and empower their teams to provide exceptional service.
Navigating the generative AI and cybersecurity journey: a new Bell study
Bell's study brings together survey findings from 600 business leaders, IT experts and security professionals. The report offers a clear view of the apparent threats AI may bring to businesses and how organizations can avoid pitfalls.
Our partners
Bell's AI expertise, combined with the power of leading Azure and Google AI platforms, delivers unparalleled solutions that offer unmatched scalability and innovation for your data and AI journey.
PowerBI, Azure ML, Microsoft Fabric, Azure OpenAI, Copilot
Looker, BigQuery, Vertex AI, Gemini
Why Bell for data and AI services
Learn more about our data and AI solution from a Bell expert
Request a call back- Based on Bell’s results from 2023-2024 which were calculated by measuring the reduction in total resource spend to maintain Bell’s enterprise data platform at same service levels.
- Based on Bell’s results from CCTS Annual report 2023.
- Based on Bell’s results from 2023 which were calculated by internal A/B testing methodologies to measure impact of AI-driven initiatives.
- Based on Bell’s annual report for 2024.
- Based on Bell’s results from 2024 which were calculated by internal A/B testing methodologies to measure impact of AI-driven initiatives.
- Based on Bell’s positioning in the IDC MarketScape: Canadian Security Services vendor assessment reports for 2015, 2017, 2018, 2019 and 2022 (the report was not published in 2016, 2020 and 2021).