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Customer Contact solutions

Bell Hosted Contact Centre

The contact centre you’ve always wanted – without the infrastructure and management costs.

If you are looking to set up, expand or evolve your contact centre without major infrastructure investments, Bell Hosted Contact Centre may be the solution you need. Designed for contact centres with more than 75 agents, this cloud-based solution provides a robust, reliable, feature-rich contact centre environment where you pay only for the features you use.

With Bell Hosted Contact Centre, you can choose to maintain some of your own on-site equipment or outsource all your infrastructure and applications. Running on Canada’s largest voice, data and wireless network, Hosted Contact Centre can be deployed fast, scales easily and enhances your user and customer experience while reducing operating costs.

Watch the video to learn more.

Seven reasons to choose Bell Hosted Contact Centre

Creating an exceptional customer experience can help differentiate your business from competitors. Bell Hosted Contact Centre is a full-featured, carrier-grade hosted contact centre solution that evolves with your business while eliminating the hardware, software, training and maintenance costs associated with in-house infrastructure.


Our open platform makes it easy to integrate your existing contact centre systems.

The industry-leading technology behind Bell Hosted Contact Centre makes it simple and cost-effective to integrate existing systems, add new features and plug-ins into your contact centre solution, whether you choose the fully managed or partially hosted option.


Cloud hosting gives you a comprehensive contact centre solution without the burden that comes with an in-house operation.

Bell hosts and manages your hardware and applications in the cloud, giving you a comprehensive contact centre solution without the cost or IT workload of building and maintaining on-premises infrastructure.


You can scale easily, reassign agents in real time, and pay only for the capacity you use.

Keep pace with the shifting demand that comes with seasonal peaks and routine business cycles by rapidly adjusting capacity in relation to call volumes. Bell helps you deliver excellent service while keeping your operating costs down.


Resolve calls faster and build customer loyalty with advanced call routing and prioritization.

Hosted Contact Centre includes the most advanced functionality for demanding contact centre environments. Multi-channel e-services allow agents to receive contacts by phone, email or chat, while unified queue management and skills-based routing enable rapid customer contact resolution.


The highest level of security certification keeps your data confidential.

Get peace of mind from knowing your contact centre information is protected by a combination of robust hardware, software, physical security and 24/7 monitoring in Bell data centres.


Real-time and historical reports make it easy to monitor contact centre performance and optimize agent productivity.

Access vital statistics online including real-time load to optimize your contact centre efficiency and productivity.


With Bell, you get better support for your business.

Bell has more than 3,000 certified, experienced professionals ready to help you design and implement the contact centre solution you need.

Key capabilities of Bell Hosted Contact Centre

Real-time reporting

Real-time reporting for optimum efficiency

Real-time and historical reports let you manage your contact centre performance and productivity, including:

  • Agent reports on daily activity
  • Queue reports on traffic and groups
  • Business results with volume summaries
  • Interaction details including agent log-ins and log-outs

Active administration

Manage daily contact centre activities and performance through our self-serve web-based administrator portal, with tools for:

  • Agent supervision and statistics collection
  • Queue configuration
  • Hosted call recording
  • Quality monitoring

Active administration
Resolution-focused routing

Resolution-focused routing

Bell Hosted Contact Centre lets you route calls to agents based on their skills and expertise across multiple channels for rapid resolution. Features include:

  • Unified media queues and channels – voice, email, click-to-chat
  • Inbound, outbound and blended service capabilities
  • Automatic Call Distribution (ACD)
  • Computer Telephony Integration (CTI) and screen pops to pass on customer information
  • Integrated Voice Response (IVR)

Learn more from your Bell representative.

      Request a callback
Fresh insights for your business

Fresh insights for your business

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