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Customer Contact solutions

Overview

Hosted Contact Centre

Bell Hosted Contact Centre

Easily scale your contact centre, reassign agents in real time, and pay only for the capacity you use – without the cost and complexity of managing in-house infrastructure.

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On Demand Contact Centre

Bell On Demand Contact Centre

A cloud-based, feature-rich solution for up to 100 agents, On Demand Contact Centre is fast and easy to deploy, with an affordable monthly subscription fee.

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Web solutions

Web solutions

Bell web experts can optimize every aspect of your online user experience, from building a customized digital storefront to improving the usability of your website.

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Complementary services to support your Customer Contact solution

Hosting

Web application hosting

When solution availability is critical to your business success, Bell gives you flexible, cost-effective access to virtual servers in Canadian data centres backed by 24/7 support.

Managed services

Managed services

With 24/7 monitoring and management, Bell ensures your critical business applications are fully cared for and protected in our hosted environment.

Security services

Security services

When your customers need to trust that you will keep their data secure, count on robust security services and solutions from Bell to keep your private information protected.

Professional services

Professional services

Our team of certified professionals can help you design, configure and implement the right solution for your business.

Connectivity for your customer contact solutions

Connectivity

Ensure the optimal performance of your contact centre and web presence with our reliable, secure and robust network services – all running on Canada’s most advanced voice, data and wireless network.

Fresh insights for your business

Fresh insights for your business.

Get valuable information and insights on the latest technologies.

Read our business blog
Bell Hosted Contact Centre video

Flexible. Reliable. Secure. Welcome to your contact centre in the cloud.

Learn how to keep up with changing demands and new technology while minimizing costs.

View our video