Skip to main content

See Bell services and products for:

Main navigation

  • EN ON en ON Click here to change the language and your province
    Select a language
    Select a region
    Save my selections
  • Search
Customer Contact Solutions

Contact centre services from Bell

Build a better contact centre with Bell.

Your contact centre is one of the key ways customers experience your business. Bell can help make that experience great.

Our expert team is ready to help you design, build and manage a customized contact centre focused on your business goals and customer experience strategy.

Whether you choose a hosted, fully managed or hybrid model, we’ll maintain and upgrade your contact centre infrastructure so you can concentrate on your core business objectives. Our solutions also incorporate the latest contact centre technologies, making it easy to implement an omni-channel strategy that keeps you connected to your customers anywhere, anytime and on any device.

Three reasons to choose contact centre services from Bell

1

Get trusted advice to help you improve every aspect of your contact centre.

Bell is a Canadian leader in contact centre services, providing best-in-class solutions to businesses across a vast range of industries. Our team has the experience to define, design, develop, integrate and deploy a contact centre that’s best for your business model – helping you achieve a stronger return on investment.

2

Access the latest tools and technologies so you can deliver a better customer experience.

We help you take full advantage of the latest technologies, strategies and implementation techniques to cut costs, eliminate complexity and ensure your contact centre meets your business objectives. With Bell, you can greatly improve the efficiency and cost-effectiveness of your operations – and deliver a better experience to your customers.

3

Enjoy dedicated support and management from highly qualified specialists.

With Bell, you get a 24/7 single point of contact for all your contact centre solutions, ensuring you receive high-quality support whenever it’s needed. Our Canada-based technical support team provides rapid resolution of any technical challenges. We can even take on the day-to-day management of your contact centre, letting you focus more on your customers and your business.

Key elements of contact centre services from Bell

Advanced technology and solution integration

Advanced technology and solution integration

Our contact centre solutions offer industry-leading technologies for interactive voice response (IVR), computer telephony integration (CTI), CRM integration, omni-channel routing and more. Workforce optimization, interaction analytics and reporting tools make it easy to capture and analyze real-time data, helping you to plan your workforce strategy and continuously improve your operations.

Contact centre consulting

From assessment and strategy consulting to people and process management, our experts can give you a clear picture of the factors that contribute to your success. We can help you define your customer experience strategy, determine remote worker requirements, track agent performance, identify areas of improvement and eliminate inefficient processes.

Contact centre consulting
Contact centre design and implementation

Contact centre design and implementation

Bell can build a customized solution for your business that best supports your customer experience vision and strategy. Our experts ensure your contact centre integrates the right technologies, processes and training.

Contact centre support and managed services

Our managed services free you from the burden of maintaining contact centre equipment and applications so you can focus on your day-to-day business operations. In addition to being ITIL certified in incident and change management, Bell has extensive expertise in monitoring, hosting and performance management.

Contact centre support and managed services

Learn more from your Bell representative.


      Request a callback
Cloud Helps Businesses Set Up Professional

How the Cloud Helps Businesses Set Up Professional Call Centres.

A contact centre expert shares insights into how new technology has lowered the barrier of entry for growing businesses in need of an effective call centre.

Read our blog article
Discover the next evolution in IP telephony.

Discover the next evolution in IP telephony.

Advanced messaging, collaboration and conferencing tools to keep your business connected.

Learn more