Based on its recent analysis of the Hosted IP Telephony and unified communication as a service (UCaaS) industry, Frost & Sullivan recognized Bell with the 2017 Canadian Market Leadership Award for its robust cloud communications offering and effective growth strategy.
“Bell has maintained its market leadership position in the Canadian hosted IP telephony and UCaaS market for three consecutive years, which is a testament to its visionary strategy, industry-leading technologies, and strong brand,” said Elka Popova, VP of Digital Transformation at Frost & Sullivan.
Bell’s business voice services, Bell Total Connect and Bell Aliant Unified Communications offer mid-market and enterprise customers the high service performance, availability, and security they require when migrating critical communications to the cloud. Bell ensures reliability through geo-redundant data centres and multiple gateways located throughout Canada to provide redundant connectivity with the public switched telephone network. Unlike many over-the-top voice solutions, Bell can also deliver these Unified Communications services over its industry-leading multi-protocol label switching (MPLS) network, which supports greater speed, manageability, and traffic prioritization to ensure greater quality of service.
Each year, Frost & Sullivan bestows this award upon the company that demonstrates excellence in growth and customer value. Attaining loyal customers who became brand advocates allows the company to grow and achieve a market leadership position. By committing to the customer at each stage of the buying cycle and continuing to nurture the relationship, this award recognizes a company’s increased market share over time.
Read the full press release.
Access the award abstract below, which provides a visual summary explaining the award, its significance and why Bell won. You can also download the full-length award report, which fully details Bell’s win across all of Frost & Sullivan’s criteria.