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Business Fibe TV Support

Troubleshooting

I’m having problems with My Bell Business Fibe TV and Business Internet services

To resolve issues with your Business Fibe Internet and Business Fibe TV services, your first step will be to reset your equipment. This will often resolve issues you may be experiencing

Resetting the Business Fibe Internet modem

The Bell Business Fibe Internet service is delivered through your modem. Follow the instructions below to reset it based on the type of modem you have.

White modem

1. Locate the power cable above the power switch
2. Remove the cable. Wait 10 seconds and reinsert the cable.
3. The lights on the front (except for the power LED) will blink as the modem goes through its start-up routine.
It will take a few minutes for the modem to complete its start-up routine. Wait until your INTERNET LED is either solid green or flashing, indicating that your modem is now transmitting video and Internet data

Black modem

1. Locate the power cable on the back of the modem.
2. Remove the cable. Wait 10 seconds and reinsert the cable.
3. The lights on the front (except for the power LED) will blink as the modem goes through its start-up routine.
It will take a few minutes for the modem to complete its start-up routine. Wait until the WAN, INTERNET and TV indicator lights all turn blue, indicating that your modem is now transmitting video and Internet data

Resetting the Business Fibe TV receiver

After resetting your Business Fibe Internet modem, you should also reset your Business Fibe TV receiver(s).
Beginning with your HD PVR, press and hold the POWER button on the receiver (front left) for five seconds (until the red, green and blue lights in the centre go on) and wait for the TV service to come back.

Repeat the process with your other Business Fibe TV receivers.

Last updated: October 27, 2014