Skip to main content

Main navigation

Bell Total Connect


What do I do if my phone set stops working?

Every phone set purchased from Bell is covered by a manufacturer’s warranty. The exact terms of your warranty vary by manufacturer. If you need to contact the manufacturer of your phone set about a repair, be sure to have your original invoice handy as proof of purchase.

Warranty periods:

Polycom – 12 months
Panasonic – 24 months
Media5 – 36 months

Panasonic KX-TPA60 wireless handset battery warranty

The Panasonic KX-TPA60 wireless handset comes with two rechargeable Ni-MH AAA batteries.

Standby time Up to 200 hours
Talk time Up to 11 hours

These batteries are under warranty for a period of 90 days.

If you experience any problems with the duration of your phone charge, you should replace these batteries with two new rechargeable Ni-MH AAA batteries. This type of battery can be purchased at most stores.