When you dial 9-1-1 from Your Equipment enabled for the BTC Service and connected to the VoIP Equipment located at the address you requested Bell to provide the Service to you (“Service Address”), your Emergency Call is handled in the same manner as emergency calls dialed from the traditional wireline phone service i.e. your Emergency Call and the Service Address information are automatically sent to the nearest emergency response centre.
Emergency Calls made using the BTC Service on a mobile device connected to a mobile network
When you dial 9-1-1, your emergency call is handled in the same manner as emergency calls dialed from a mobile phone service i.e., your emergency call and location information are automatically sent to the nearest emergency centre.
Emergency Calls made in Canada from any other location than your Service Address or from a mobile device that is not connected to a mobile network
There are important limitations. Your Emergency Call and location information are not automatically sent to the nearest emergency response centre. You must inform anyone using the BTC Service about these limitations. The Emergency Call is first answered by a third-party operator. You must be ready to provide your location information to the operator who will then route the Emergency Call to the appropriate emergency response centre based on the information you provided. If you cannot speak, do not hang up. Bell makes available a portal in which you can verify and update your location. This location information will be transmitted to the operator who will then route the Emergency Call based on the address in the portal. This is why it is crucial that you keep your location information up-to-date in this portal.