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Bell Total Connect

Support

Emergency services limitations

Can I access and dial the 9-1-1 service with Bell Total Connect?

That depends where you are dialing 9-1-1 from (“Emergency Call”):

Emergency Calls made from your Service Address

When you dial 9-1-1 from Your Equipment enabled for the BTC Service and connected to the VoIP Equipment located at the address you requested Bell to provide the Service to you (“Service Address”), your Emergency Call is handled in the same manner as emergency calls dialed from the traditional wireline phone service i.e. your Emergency Call and the Service Address information are automatically sent to the nearest emergency response centre.

Emergency Calls made using the BTC Service on a mobile device connected to a mobile network

Emergency Calls made in Canada from any other location than your Service Address or from a mobile device that is not connected to a mobile network

Emergency Calls made from outside of Canada