How to set up Voicemail

Optional feature: Basic Line, Local Link package A

Included: Local Link package AX and BV

Not compatible: Local Link package B

You can find your phone line package and features under the Fixed Monthly Charges section of your bill. Learn more.

How to set up Voicemail

1. From your business line, dial 1 877 235-5777 and when prompted for your mailbox number, enter your 10-digit Business phone number.
2. When prompted to enter a temporary password, enter your 7-digit phone number (no area code).
3. Follow the prompts to change the temporary password to a new one. It should be 4 to 15 digits and cannot start with 0.
4. Follow the prompts to record your name or phone number as a personal identification.
5. Follow the prompts to record a personal greeting that callers will hear or select the pre-recorded greeting.
6. Press the * key to exit. Your Voicemail is now activated.

Good to know

• Avoid passwords that are too simple, such as 1234 or the last four digits of your phone number.
• Regularly change your password to prevent unauthorized access to your voicemail. Do not disclose your password to anyone.

Note: If you have a Local Link package A, you also need to dial the 2 numbers below:

1. Dial *90 or 1190 + 310-4884 and wait for a confirmation beep
2. Dial *92 or 1192 + 310-4884 and wait for a confirmation beep

Last updated: July 26, 2019

How to retrieve messages

Optional feature: Basic Line, Local Link package A

Included: Local Link package AX and BV

Not compatible: Local Link package B

You can find your phone line package and features under the Fixed Monthly Charges section of your bill. Learn more.

How to retrieve messages from your business.
To retrieve new messages from your business phone and you hear a broken dial tone:

1. Dial *98 or 1198.
2. Enter your password.
3. Follow the prompts to retrieve your messages

Good to know

For Local Link packages, *98 will only work with a broken dial tone, otherwise you must dial 1 877 235-5777 to access Call Answer.

How to retrieve new or saved messages from any phone in Canada or the U.S.

1. Dial 1 877 BELL-777 (1 877 235-5777)
2. Select your language preference.
3. Enter your 10-digit Bell Business phone number when prompted for a mailbox number.
4. You will then hear your recorded name.

Enter your password when prompted.

Last updated: July 26, 2019

My Voicemail is not answering calls

Optional feature: Basic Line, Local Link package A

Included: Local Link package AX and BV

Not compatible: Local Link package B

You can find your phone line package and features under the Fixed Monthly Charges section of your bill. Learn more.

If Call Answer doesn’t pick up, it may not be set to take messages.

For Basic Line, Local Link packages AX and BV follow these 2 steps from your business line:

1. To reactivate Call Answer to take messages when you don’t answer, dial *92 or 1192 and wait for a confirmation beep.
2. To reactivate Call Answer to take messages when your line is busy, dial *90 or 1190 and wait for a confirmation beep.

For Local Link package A, follow these 2 steps from your business line:

1. Dial *90 or 1190 + 310-4884 and wait for a confirmation beep.
2. Dial *92 or 1192 + 310-4884 and wait for a confirmation beep.

Last updated: July 26, 2019

Customize Voicemail

Optional feature: Basic Line, Local Link package A

Included: Local Link package AX and BV

Not compatible: Local Link package B

You can find your phone line package and features under the Fixed Monthly Charges section of your bill. Learn more.

To change your personal greeting
Enter your voicemail access code followed by your password. Respond to the voice prompts in the following order: 4,3,1,2, record your message, #.

To change your pre-recorded name or phone number
Enter your voicemail access code followed by your password. Respond to the voice prompts in the following order: 4,3,3, new name or number, #.

To change your password
Enter your voicemail access code followed by your password. Respond to the voice prompts in the following order: 4,2,1, new password, #.

Last updated: July 26, 2019

There is no intermittent dial tone or flashing light when I have Voicemail messages

Optional feature: Basic Line, Local Link package A

Included: Local Link package AX and BV

Not compatible: Local Link package B

You can find your phone line package and features under the Fixed Monthly Charges section of your bill. Learn more.

There are two causes for a missing intermittent dial tone or flashing light.

Messages have been listened to but not saved or deleted

1. Dial *98 or 1198.
2. Enter your password.
3. Listen to all the messages and save or delete each of them.

1. Dial 1 877 BELL-777 (1 877 235-5777).
2. Select your language preference.
3. Enter your 10-digit Bell Business phone number when prompted for a mailbox number.
4. You will then hear your recorded name.
5. Enter your password when prompted.
6. Listen to all the messages and save or delete each of them.

Your Call Answer message notification function has been turned off. To reactivate this feature:

1. Dial *98 or 1198.
2. Enter your password.
3. Press 4,1,1,3.

1. Dial 1 877 BELL-777 (1 877 235-5777).
2. Select your language preference.
3. Enter your 10-digit Bell Business phone number when prompted for a mailbox number.
4. You will then hear your recorded name.
5. Enter your password.
6. Press 4,1,1,3.

Last updated: July 26, 2019

I don’t hear Call Waiting beeps before Voicemail picks up

Optional feature: Basic Line, Local Link package A

Included: Local Link package AX and BV

Not compatible: Local Link package B

You can find your phone line package and features under the Fixed Monthly Charges section of your bill. Learn more.

If you’re on the phone and don't hear Call Waiting beep before Call Answer picks up, ensure that you subscribe to Call Waiting. Without Call Waiting, Call Answer will pick up immediately if you’re on the line or dialling.

1. Dial *94 or 1194 and listen for 3 beeps.
2. Enter how many rings you want before switching to Call Answer (0 to 9).
3. Listen for two confirmation beeps, like a busy signal.
4. Hang up.

• Call Waiting is already included in your package.
• Call Answer is pre-programmed to answer after 4 rings.

Last updated: July 26, 2019

Voicemail indicates a new message but I can’t access it

Optional feature: Basic Line, Local Link package A

Included: Local Link package AX and BV

Not compatible: Local Link package B

You can find your phone line package and features under the Fixed Monthly Charges section of your bill. Learn more.

If you hear an intermittent dial tone and have Extension Call Answer, it means there are messages in an extension mailbox. To find out whether you have an extension mailbox message:

1. Dial *98 or 1198.
2. Enter your password.
3. Listen for the recording "no new messages".
4. Press 0 and you’ll be notified if there are messages in the extension mailboxes.

Last updated: July 26, 2019

The light on my phone is flashing but there are no new messages

Optional feature: Basic Line, Local Link package A

Included: Local Link package AX and BV

Not compatible: Local Link package B

You can find your phone line package and features under the Fixed Monthly Charges section of your bill. Learn more.

Check your equipment (i.e., unplug the adapter for a few minutes or check your user manual on how to reset the light options).

Last updated: July 26, 2019