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Phone support

Troubleshoot your phone

Troubleshoot your phone

Before you begin

  • Make sure your phone is not off the hook.
  • If you are using a cordless phone, make sure the battery is working and charged.
  • Confirm that other devices connected to your phone line are plugged in correctly (e.g., answering machine, fax, computer modem, alarm system).
  • Ensure the volume on your phone is turned up.

Note: If you have a phone system, first contact your provider to eliminate the possibility that your phone system is the cause of the problem.

Last updated: July 26, 2019