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Business phone support

Phone support

No dial tone

No dial tone

If there is no dial tone on your phone line and you hear either static or nothing at all, try the following:

  1. Unplug all your phones and devices from every phone jack on your line (phones, answering machines, fax machines, modems, splitters, etc.).
  2. Wait at least 60 seconds, then plug in a basic corded phone.
  3. Listen for a dial tone. If you hear a dial tone, plug in another device and then listen again. If you still hear a dial tone, continue plugging in the rest of your devices, checking for dial tone after each one.
  4. If you don’t hear a dial tone after plugging in a device, unplug it. It may be causing the problem and you should have it checked.

Note: If you have a phone system, first contact your provider to eliminate the possibility that your phone system is the cause of the problem.

Last updated: July 26, 2019

Troubleshoot your phone

Before you begin

  • Make sure your phone is not off the hook.
  • If you are using a cordless phone, make sure the battery is working and charged.
  • Confirm that other devices connected to your phone line are plugged in correctly (e.g., answering machine, fax, computer modem, alarm system).
  • Ensure the volume on your phone is turned up.

Note: If you have a phone system, first contact your provider to eliminate the possibility that your phone system is the cause of the problem.

Last updated: July 26, 2019