Troubleshooting Bell Business Wi-Fi pods
Troubleshooting Bell Business Wi-Fi pods
My speed is slow when connected to my pods
You can check if your pods are using the optimal setup by checking their connection quality rating in the Bell Business
- Open the Bell Business Wi-Fi app and log in with your Business Self serve email and password.
- From the navigation bar at the bottom of the home screen, touch the Network icon on the far right side
- Select the pod you wish to troubleshoot. The rating will appear under the pod name, along with what channel it’s on and the pod or modem it’s connected to.
If your pod has Fair or Poor ratings, it means it is having trouble communicating with your network. This could be caused by the channel the pod is on, the distance from the modem, or interference around the pod. To improve your pod’s quality rating, try:
- Moving the pod closer to the network or away from interference. It should be no more than 14 metres from the modem or another pod.
- Rebooting your pod – This will reconnect the pod to the network and let it choose the best channel.
- Rebooting your modem – Fixes most Internet and Wi-Fi issues.
My pod is offline
If your pod won’t connect to the network, try:
- Testing the electrical outlet that your pod is connected to by plugging something else into it, or trying a different outlet. Do not plug pods into a power bar or extension cord.
- Rebooting your modem
- For the Bell Hub 2000: unplugging the pod connected directly to your modem, waiting one minute and then plugging it back in.
- Deleting and reconnecting the pod to your network:
- Open the Business Wi-Fi app and log in with your Business Self serve email and password.
- From the navigation bar at the bottom of the home screen, touch the Network icon on the far right side
- Touch the pod you want to delete then touch the three stacked dots (⋮) and select Delete this pod.
- Reconnect the pod: with the pod plugged into a power outlet, touch the “+” icon and select Add a pod. Wait for the pod to connect to your network again. This should bring the pod back online.
My device doesn’t connect to the pod it’s closest to
Your device may not always connect to the pod that is closest to it. The network will determine the best connection based on a variety of factors, such as interference and traffic. While Bell Business Wi-Fi determines the best connection, sometimes devices need some help connecting. Turning your device’s Wi-Fi off and back on, or rebooting your modem, may solve performance issues.