Skip to main content

Main navigation

Business Internet support

Bell email

Troubleshooting issues with emails

Before contacting Bell regarding email trouble, take a look at the table below to see if you can resolve the issue.

Issue Resolution
I’m travelling outside of North America and can’t send or receive emails using my phone, tablet or email software. You can use webmail to send and receive emails while travelling. You will need your email address and password to log in.
Mail failed, returning to sender If you receive this message (or Returned mail: User unknown or Message status: Undeliverable), confirm that you have the right email address for your intended recipient, and that you have typed it correctly. You can also read the body of the error message to see if it explains what went wrong.
Message was not delivered You can receive this message for two reasons. Either your message exceeds the maximum size of the recipient’s mailbox, or their mailbox is full.
Returned mail: Cannot send message for XX days This message means that the Bell Mail server has been trying to send your message for several days, but has been unsuccessful. It may indicate a problem with the recipient’s email server.
Returned mail: Host unknown This message means that the Bell email server cannot identify the recipient’s email server. Confirm that you have the right email address for your intended recipient, and that you have typed it correctly.

If the email address looks correct, you can try sending your message again. If it still doesn’t go through, contact the recipient another way.
SSL or SMTP error message

If you get an error message that refers to SSL or SMTP when you try to send email, there is a problem with your anti-virus software.

Typical messages are:

  • The server requires a SSL connection (0x800CCC7C)
  • SMTP 500 Syntax error (0x800CCC62)
  • The server does not support a SSL connection (0x800CCC7D)
  • Unable to establish SSL connection with server (0x800CCC7F)

To continue using your current anti-virus software, you'll need to disable email scanning to send email. Follow the manufacturer's directions for your program, and be aware that this will reduce your virus protection. To avoid disabling email scanning, you can use Bell webmail rather than email software.