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Bell Total Connect

Support

Bell Total Connect : emergency services limitations

Limitations apply when you dial 9-1-1 using the Bell Total Connect service (“BTC Service”).

What is Enhanced 9-1-1 Service (“E9-1-1”)?

When you have access to wireline E9-1-1 and dial 9-1-1 (“Emergency Call”), the Emergency Call is handled in the same manner as emergency calls dialed from the traditional wireline phone service i.e. your Emergency Call and your corporation’s address at which the 9-1-1 caller’s work station is located (“Service Address”) are automatically sent to the nearest emergency response centre.

When you have access to wireless E9-1-1 and dial 9-1-1, the Emergency Call is handled in the same manner as emergency calls dialed from a mobile phone service i.e. your Emergency Call and location information are automatically sent to the nearest emergency centre.

When do I have access to E9-1-1 and when do I not have access to it?

What about Emergency Calls made from outside of Canada?